Director of Operations - Home Care

At Capital City Nurses, a proud member of the Care Advantage family, we believe home care is more than a service-it's a lifeline for families and a mission that demands leadership, compassion, and operational excellence.

Everything we do is grounded in our ICARE Values:

• Integrity – We lead with honesty and do what's right, even when it's hard
• Compassion – We serve patients, families, and one another with empathy and heart
• Accountability – We own results and deliver on our commitments
• Respect – We value every voice-clients, caregivers, and colleagues
• Excellence – We continuously improve, innovate, and raise the standard of care

We are seeking a strategic, high-impact Director of Operations to lead and optimize multi-site performance, elevate client experience, and drive sustainable growth across three critical markets.

This is a high-visibility regional leadership role responsible for translating company vision into operational execution.

You will act as:

• A trusted partner to senior leadership
• A coach and developer of branch teams
• A driver of operational performance and service excellence
• A champion of culture and ICARE values across markets

1. Leadership, Talent & Culture

You will build and lead a high-performing, mission-driven team.

• →Oversee hiring strategy, workforce planning, and talent pipeline development
• →Lead onboarding programs that drive early success and retention
• →Coach, mentor, and develop branch leaders and support staff
• →Foster a culture of ownership, urgency, and service excellence
• →Ensure ICARE values are embedded into hiring, performance management, and daily operations
• →Drive accountability through clear expectations and performance management

• →Build and monitor market-specific performance dashboards
• →Identify trends, diagnose issues, and implement corrective action plans
• →Partner with branch managers to improve underperforming locations
• →Drive a data-first decision-making culture

• →Ensure delivery of consistent, high-quality care across all markets
• →Personally engage with high-value (Tier A & B) clients to strengthen relationships
• →Oversee quality assurance processes and proactive client outreach
• →Analyze client feedback and implement continuous improvements
• →Address escalations with urgency, empathy, and resolution ownership

• →Evaluate workflows across branches and implement best practices
• →Identify inefficiencies and remove operational bottlenecks
• →Improve coordination between scheduling, recruiting, and care delivery teams
• →Ensure audit readiness, compliance adherence, and documentation excellence
• →Partner with RVP of Operations to define and roll out quality standards

• →Support budget planning and forecasting for each market
• →Monitor branch financial performance and drive accountability
• →Align staffing, recruiting, and operations to meet growth targets
• →Identify opportunities to expand services and improve margins

• →Lead regular cross-functional meetings to ensure alignment
• →Break down silos between offices, departments, and markets
• →Ensure consistent communication and execution across regions

• Client retention & satisfaction
• Net Promoter Score (NPS)
• Caregiver retention & turnover
• Hours growth & service utilization
• Time-to-fill for open caregiver roles
• Revenue vs. budget performance

• Clinical leadership
• Recruiting teams
• HR and compliance
• Scheduling and care coordination teams
• Executive leadership

• Bachelor's degree in Healthcare Administration or related field (or equivalent experience)
• 5+ years of leadership in home care, healthcare operations, or multi-site service environments
• Experience managing multiple locations or markets
• Strong understanding of:
• Home care delivery models
• Workforce management
• Client service operations

• Proven ability to lead through influence, not just authority
• Strong decision-making in fast-paced, ambiguous environments
• Experience building and scaling high-performing teams
• Data-driven mindset with strong analytical capabilities
• Exceptional communication and stakeholder management skills

• High accountability and ownership mindset
• Strong emotional intelligence and client-first approach
• Adaptability and resilience in a dynamic environment
• Passion for improving lives through service

This role is at the center of everything:

• Client care quality
• Employee experience
• Operational performance
• Business growth

Your leadership will directly impact both lives and results.

If you are:

• A builder of teams
• A driver of results
• A leader who values people as much as performance

This is your opportunity to make a meaningful, measurable impact. Apply today and lead with ICARE.

Location: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032,
20170, 20171, 20190, 20191, 20740, 20742, 20770, 20783, 20784, 20814, 20815, 20816, 20817, 20832, 20833, 20850, 20851, 20852, 20853, 20854, 20855, 20877, 20878, 20879, 20901, 20902, 20903, 20904, 20905, 20906, 22030, 22031, 22032, 22101, 22102, 22150, 22151, 22152, 22153, 22201, 22202, 22203, 22204, 22301, 22302, 22304, 22305, 22314