Production Support Engineer

At Charles Schwab, you’ll do meaningful work that creates a positive impact for clients and colleagues alike. As part of the Wealth and Asset Management (WAM) Technology organization within Schwab Technology Services, this role supports critical middle- and back-office applications that enable Schwab Asset Management, Wealth & Advice Solutions, the Schwab Center for Financial Research, and Third-Party Platform teams.  

In this business-facing role, you’ll partner closely with technology, business, and vendor teams to ensure stability, reliability, and continuous improvement of production applications. You’ll bring a problem-solving mindset, take ownership of issues end to end, and contribute to operational excellence across production support and change management.  

What You’ll Do 

• Proactively monitor, detect, troubleshoot, and resolve issues impacting production applications. 
• Own and manage escalated incidents through resolution or workaround. 
• Communicate clearly with stakeholders during incidents. 
• Support production change and operational readiness standards. 
• Partner with development teams to ensure production readiness. 
• Maintain support documentation. 

• Bachelor’s degree in computer science or a related field, or equivalent experience 
• 5–7 years of experience in application production support 
• Experience supporting Windows and Linux environments 
• Knowledge of the asset management industry 
• Proficiency in SQL Server and Oracle  

• Experience with Informatica ETL and Informatica Intelligent Cloud Services 
• Familiarity with cloud platforms such as Azure, AWS, Google Cloud, and Snowflake 
• Experience with job scheduling tools such as Control-M or AutoSys 
• Experience with Snowflake and data virtualization platforms 
• Experience with monitoring tools such as Splunk, AppDynamics, ThousandEyes, and Foglight 
• Exposure to GitHub