Administrative Support - In Office

Administrative Support - Workers' Compensation Claim Team 

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

 

The Administrative Support position provides critical administrative and clerical support to a dedicated Workers' Compensation claims team. This role helps ensure claim documentation is processed accurately, correspondence is routed promptly, and claim professionals have the information they need to deliver exceptional service to injured workers, employers, and clients.

 

This is a fully onsite position based in our Dallas office and is ideal for someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in providing outstanding support to a team. The successful candidate will possess strong communication skills, excellent attention to detail, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

 

When we hire administrative professionals at CCMSI, we look for team members who are dependable, eager to learn, collaborative, and understand that every task contributes to the overall claim experience and client satisfaction.

• →Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards

• →Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems

• →Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records

• →Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support

• →Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff

• →Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines

• →Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed

• →Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems

• →Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion

• →Maintain confidentiality and discretion when handling sensitive claim and medical information

• →Organize and prioritize administrative tasks to meet daily workflow demands and service expectations

• →Work collaboratively with claims team members in a fast‑paced, on‑site office environment

• High school diploma or equivalent required
• Must be able to commute to the Dallas, Texas branch office everyday.
• Ability to perform accurate data entry with strong attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems
• Strong verbal and written communication skills
• Ability to multitask, prioritize work, and meet deadlines in a structured office environment
• Self‑starter with strong organizational skills and the ability to work with minimal supervision
• Demonstrated discretion and ability to maintain confidentiality
• Reliable, predictable attendance during assigned on‑site work hours
• Ability to work collaboratively as part of a team in a rapidly changing environment

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting
• Working knowledge of medical and/or insurance‑related terminology preferred

• Accurate and timely completion of administrative and data entry tasks
• Proper sorting and distribution of mail and documents to ensure claims processing timelines are met
• Consistent attention to detail with minimal errors
• Positive feedback from claims professionals regarding responsiveness and reliability
• Effective workload management while meeting daily priorities
• Dependable, on‑site attendance aligned with scheduled hours
• Demonstration of professionalism, accountability, and adaptability in daily responsibilities

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 

 

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