Multi-Line Claim Supervisor

 

 

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

 

The Multi-Line Claims Supervisor is responsible for the investigation, adjustment, and supervision of assigned multi-line claims, with a primary focus on Commercial Auto, General Liability, and Product Liability exposures. Supervisors maintain an active caseload of their own while also supporting their teams by directly adjusting claims as business needs require, ensuring continuity of service and high-quality outcomes.

 

This role ensures compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and applicable laws, while overseeing complex and litigated claims across designated accounts, including municipal clients. The position plays a critical leadership role by mentoring claim professionals and may serve as an advanced training position in preparation for future management responsibilities. Strong technical expertise in coverage analysis, policy interpretation, and contractual risk transfer is essential to success in this role.

 

 

• Review, assign, and supervise multi-line claim activity to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws
• Investigate, evaluate, and adjust assigned multi-line claims in accordance with established standards

• Manage an individual caseload while supporting team members through direct claim adjustment as needed

• Establish or oversee claim reserves within designated authority levels

• Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim applicability

• Negotiate disputed bills, settlements, and claim resolutions within authority levels and guidelines

• Direct handling of complex and litigated claims

• Authorize and issue claim payments in accordance with procedures and authority

• Select, refer, and oversee outside vendors including legal counsel and other claim service providers

• Provide training, education, and professional development support to claim staff

• Maintain accurate file documentation and diary management within the claim system

• Ensure compliance with all Corporate Claim Handling Standards and special client handling instructions

 

 

• 10+ years of multi-line claims experience, including Commercial Auto and General Liability

• Supervisory experience (3+ years) • Demonstrated expertise in policy interpretation and coverage analysis• Proven ability to review and analyze contracts, including indemnity, additional insured, and risk transfer provisions• Experience handling complex and litigated claims• Strong analytical, negotiation, organizational, and communication skills• Ability to work independently with minimal supervision in a fast-paced environment• Proficient with Microsoft Office programs• Adjuster license as required 

 

• Municipal account experience

• Prior TPA expereince helpful, but not required• Employers’ Liability claim experience• Professional designations such as AIC, CPCU, or ARM• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

 

 

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

 

At CCMSI, great supervisors stand out through ownership, leadership, and impact. We measure success by:

• Quality claim oversight – ensuring thorough investigations, strong documentation, and well-supported decisions across the team and personal caseload• Compliance & audit performance – consistent adherence to jurisdictional, client, and Corporate Claim Handling Standards• Timeliness & accuracy – purposeful file movement, appropriate reserve stewardship, and dependable execution at both the individual and team level• Client partnership – proactive communication, issue escalation, and strong follow-through that builds trust and confidence• Professional judgment – owning outcomes, navigating complex coverage and liability issues, and guiding sound decision-making• Team development & support – coaching, mentoring, and stepping in to adjust claims as needed to maintain service excellence• Cultural alignment – leading by example and believing every claim represents a real person and livelihood

 

 

 

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

 

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

 

 

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