NW Overnight Resident Coordinator - Francis Place (P/T Flex 20-37.5 hr/wk)

Starting Pay: $25.46 - $26.73 / hour  (DOE)

The Overnight Resident Coordinator is responsible for being at the front desk of the Francis Place Apartments, a 42-unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry.  This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Resident Coordinator’s primary focus is  to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors. 

• →Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce CCS policies with residents, guests, and visitors.
• →Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
• →Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
• →Monitor behavior, enforce facility rules, and maintain detailed documentation:
  • →Log all visitors.
  • →Record significant events in a professional and timely manner.
  • →Model respectful, supportive interactions with residents.
• →Maintain a welcoming, supportive, and safe environment.
• →Provide residents with information about on-site and public services.
• →Report CCS program violations to the Program Supervisor and/or Community
• →Respond appropriately to facility or resident-related emergencies.
• →Accept and distribute messages and packages.
• →Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
• →Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
• →Conduct routine walkthroughs throughout the facility.
• →Provide residents services and information

• High School Diploma or GED.
• Ability to pass required background checks.
• Ability to work effectively with individuals displaying a wide range of behaviors.
• Cultural competency and ability to work with diverse populations.
• Ability to make sound, independent decisions without direct supervision.
• Proven reliability and dependability in work history.
• Flexibility to ensure adequate shift coverage.
• Commitment to a team-oriented, respectful workplace.
• Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
• Ability to work effectively in multicultural environments and deliver culturally competent services.