Office Assistant

We are looking to add an Office Assistant, which will play a vital role in supporting the day-to-day operations of the property management office. The Property Management Office Assistant provides administrative support to property managers and ensures smooth operation of the property management office. This role involves a combination of administrative tasks, customer service, and basic property management functions. Here’s a comprehensive job outline for a Property Management Office Assistant: 

• Answer Phones: Handle incoming phone calls, respond to tenant inquiries, and route calls to appropriate staff members. 

• Greet Visitors: Welcome tenants, vendors, and prospective tenants; provide information and direct them as needed. 

• Handle Inquiries: Address tenant questions and concerns in a professional and timely manner. 

• Schedule Appointments: Set up meetings, showings, and maintenance appointments for tenants and prospective renters. 

• Process Requests: Receive and process maintenance requests, ensuring they are logged and forwarded to maintenance personnel. 

• Maintain Files: Keep organized records of tenant leases, maintenance records, and other important documents. 

• Update Records: Ensure that tenant information, lease agreements, and payment records are accurate and up to date. 

• Assist with Reports: Prepare and assist with the creation of reports related to property management, such as occupancy rates and maintenance costs. 

• Lease Administration: Assist with lease renewals, applications, and move-ins/outs. 

• Coordinate Maintenance: Schedule and follow up on property maintenance and repair work. 

• Financial Tasks: Process rent payments, prepare invoices, and assist with billing and financial record-keeping. 

• Market Properties: Assist with marketing vacant properties, including creating listings and managing online advertisements. 

• Show Properties: Conduct property tours for prospective tenants and answer questions about the property and lease terms. 

The activities listed above may not be all inclusive. 

• Communication: Excellent verbal and written communication skills. 

• Customer Service: Strong interpersonal skills and a commitment to providing outstanding service. 

• Organizational Skills: Ability to manage multiple tasks and stay organized in a fast-paced environment. 

• Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and property management software (e.g., Entrada, Yardi, AppFolio). 

You thrive on sharing your knowledge and creating a better future for CLS Living. You are the number one Ambassador of the CLS Living Culture and Vision within your Community. Personal drive to be the best you can be and want to grow within the company.  

• Education: High school diploma or equivalent; some college education or relevant certifications are a plus. 

• Experience: Previous administrative or customer service experience is preferred, particularly in property management or real estate. 

CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.