Sr. Specialist, Provider Support Services

• →Bachelor’s degree or seven years of equivalent experience required.

• Three to five years of customer service, healthcare office support, or other healthcare-related experience.

• Knowledge of payer and provider billing software and clearinghouse integration.
• Knowledge of healthcare provider practices.

• Strong quantitative and analytical skills.
• Excellent oral, written, and grammatical communication skills.

• Ability to listen actively and communicate key issues respectfully.
• Understands the importance of sharing only relevant information.
• Ability to adapt communication style to different audiences and clearly articulate messages.

• Anticipates, identifies, and addresses customer and client needs, sometimes before they are voiced.
• Actively seeks ways to help others and demonstrates empathy and thoughtfulness.
• Responds promptly and courteously to ensure customer needs and concerns are addressed.
• Focuses on continuously improving service provided to both internal and external customers.

• Applies the technical knowledge and abilities required to achieve desired outcomes.
• Demonstrates technical proficiency within the scope of responsibilities.
• Understands the complexity of technical activities and provides appropriate guidance to others.
• Identifies opportunities to improve or redesign processes through technical solutions.
• Ability to comprehend and perform basic arithmetic.

• Travel may be required for client and/or ConnectiveRx meetings and training.

• Adhere to all company policies, procedures, and required training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC 1, SOC 2, PCI, and HIPAA requirements.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as all applicable local, state, and federal laws and regulations.

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.  

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.  

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.