Massage Therapist - Hotel Polaris (Part-Time)

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Massage Therapist to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

• →Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
• →Provide consultation to guests as needed to determine their unique needs and expectations.
• →Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• →Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• →Ensure the privacy of each guest.
• →Provide prompt service with each appointment and performs services within the appropriate allotted time.
• →Provide consistent professional body treatments in accordance with spa protocols and accepted certification practices.
• →Properly care for the equipment and uses proper amounts of product to assist with cost controls.
• →Has complete knowledge and understanding of all services and products while educating and training guests in these areas.
• →Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• →Provide general hotel information for guests.
• →Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met.
• →Maintain training and credit hours required to sustain state issued Massage Therapist license.
• →Restore and restock treatment rooms to a neat and professional manner after each service.
• →Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available.

• Valid Colorado massage therapy license required.
• At least two (2) years previous experience giving massage and body treatments in a similar setting preferred.
• At least one (1) year customer service experience required.
• Must be CPR certified.
• Must be able to read, write and speak English.
• Must have a strong passion for assisting guests in attaining their beauty and wellness goals.
• Must be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.