Information Technology Support (ITS) Lead

1759 Lewis Roadlead

OtherInformation Technology

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Quick Summary

Overview

Overview FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests.

Key Responsibilities

Provide highest level of technical support to end users by handling escalated service requests Develop solutions for complex network, desktop, and server problems Analyze existing systems and make proactive recommendations for improvements Develop,…

Requirements Summary

Required: BA/BS from accredited college/university with minimum 5 years experience OR AA/AS with minimum 7 years experience OR 9+ years related technical experience (in lieu of degree) Requires one of the following certifications: CCNA Security,…

Technical Tools

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FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests. This position will serve as the Government's senior technical escalation point for end-user support, bridging helpdesk operations, desktop services, and enterprise IT systems to drive efficient problem resolution. The ITS Lead will develop solutions for complex network, desktop, and server problems, analyze existing systems to recommend proactive improvements, and ensure the military language training community receives responsive, expert-level technical support that keeps their learning environment running smoothly.

FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.