Service Manager - Specialist Services

Southern Melbournemid

OtherService Manager

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Overview

Join us as a Service Manager in Specialist Services Location: Glen Waverly Vacancy Type: Full-Time, Monday to Friday Job Reference: 494887 Job applications close: 26th May 2026.

Requirements Summary

You are a confident and capable leader who is passionate about person-centred practice and delivering outstanding service outcomes To be successful in this role you'll share Yooralla's Values and have: Management Experience: Demonstrated management…

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OtherService Manager

Join us as a Service Manager in Specialist Services

Location: Glen Waverly
Vacancy Type: Full-Time, Monday to Friday

Job Reference: 494887

Job applications close: 26th May 2026.

Are you an experienced leader ready to make a meaningful difference? We’re seeking a passionate Service Manager to lead a dedicated team delivering high-quality, person-centred support to people with disability.

In this role, you’ll take ownership of service operations, driving performance, developing your team, and ensuring every individual we support has the opportunity to live the life they choose.

What We Offer

~1 min read

✓An attractive remuneration package with excellent salary packaging tax benefits

✓A rewarding leadership role with real impact in the disability sector

✓Opportunity to lead and develop a high-performing, values-driven team

✓Exposure to end-to-end service management, including operations, staffing and budgets

✓The opportunity to work alongside and empower people with disability to reach their maximum potential

✓Ongoing training, team support and professional development opportunities

About the Role

~2 min read

As Service Manager, you will be responsible for the operational management of supported accommodation or respite services, ensuring high-quality, person-centred outcomes for clients

Your key responsibilities will include (but not limited to):

Leading, coaching and supporting a team of Disability Support Workers to deliver consistent, high-quality support
Ensuring person-centred plans are in place and outcomes reflect clients' goals, preferences and choices
Managing staffing, rostering, performance and workforce capability
Overseeing service performance, including financial management, compliance and reporting.
Building positive relationships with clients, families and key stakeholders
Driving a culture of quality, safety and continuous improvement
Demonstrated ability to provide consistent, high‑level support to clients with complex and intensive needs

Please note that this role includes a component of rostered after-hours on-call duty.

About You

You are a confident and capable leader who is passionate about person-centred practice and delivering outstanding service outcomes

To be successful in this role you'll share Yooralla's Values and have:

Management Experience: Demonstrated management experience, preferably within a community services environment.
Leadership Skills: Experienced leader or a support worker ready to step up as a leader
Sector Knowledge: Understanding of legislation and standards relevant to the disability sector.
Person-Centered Approach: Knowledge and understanding of how to support staff in implementing contemporary and person-centered approaches to uphold the rights and support needs of individuals with disabilities and behaviors of concern, promoting positive outcomes.
Communication Skills: Excellent interpersonal and communication skills, both written and verbal.
Resource Management: Demonstrated ability to manage financial and staff resources within a complex environment.
Initiative and Organisation: Excellent initiative, self-directed work practices, and highly developed organizational skills.
Previous experience in SDA settings, along with care rostering and scheduling systems such as Skedulo, will be highly regarded
Comprehensive knowledge of the disability sector, NDIS, including legislative requirements, service standards and staff management best practice

Mandatory Requirements

NDIS Worker Screening Check
Current First Aid & CPR certification (HLTAID011)
Current Australian Driver’s Licence
International Police Check (if required)
Willingness to undertake psychometric assessment to access suitability for employment
Relevant tertiary qualification and/or significant experience in human services

Vacancy contact

To find out more about this role or working with Yooralla, please contact HR on 03 9666 4501 or hr@yooralla.com.au.

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. Find out more about what we do.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

Find out more about our workplace culture

Advertised: 05 May 2026 AUS Eastern Standard Time
Applications close: 26 May 2026 AUS Eastern Standard Time

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