Supervisor Donor Services

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production.

• →High School Diploma or equivalent required
• →Bachelor's Degree preferred

• Previous experience in customer service required
• 1-3 years supervisory experience required
• Valid driver’s license required
• Leadership experience in a customer service environment preferred
• Previous phlebotomy and / or healthcare experience preferred

• Excellent customer service, interpersonal, oral and written communication skills required
• Ability to express oneself clearly/effectively in written and oral form
• Ability to communicate effectively with co-workers, management, vendors and/or customers as necessary
• Ability to handle sensitive or confidential information discreetly
• Possess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirements
• Ability to multi-task while paying close attention to detail
• Well-groomed, professional appearance
• Ability to work in a positive manner under pressure in a fast-paced environment
• Ability to work well with others as a team member required
• Must be accessible by phone and email
• Ability to travel to all Versiti sites, including overnight stays, is required.

• Personal and Network Computer required
• MS Office (Word, Excel, Outlook, PowerPoint) required
• Hemasphere required
• Title 21 required
• Multiple phone lines, printer, fax, and copy machines required
• Must be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required