CRM/Lead Coordinator

We are seeking a highly organized and personable CRM / Lead Coordinator to join our client's growing assisted living team. This role is critical in managing inbound inquiries, nurturing prospective residents and families, and ensuring a seamless experience from first contact through move-in.

This position is remote and offers you the flexibility of working from home.

• →Manage and maintain the CRM system with accuracy and attention to detail
• →Respond promptly to all inbound leads (phone, email, web inquiries)
• →Schedule and coordinate tours for prospective residents and families
• →Conduct consistent follow-ups before and after tours to drive conversions
• →Track lead activity, status updates, and communication history
• →Work closely with the on-site team to ensure a smooth transition from inquiry to move-in
• →Maintain a high level of professionalism and empathy when communicating with families

• Strong computer skills (CRM systems, email, basic data entry)
• Excellent communication and follow-up skills
• Highly organized with strong attention to detail
• Comfortable speaking with families in a service-oriented environment
• No prior experience required — we provide full training

Industry standards applicable to the state depending on work experience and level of expertise.

US Pacific Standard Time (PST) – 9am to 6pm

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.