Universal Supervisor

Plans, directs and organizes the operational activities of the branch following established policies and procedures.

• →Performs primary job function including teller, platform duties and/or lending assistant duties.
• →Supervises, trains, and directs branch personnel with regards to all operational day-to-day activities.
• →Conducts annual and quarterly reviews for Universal Bankers and Universal Tellers with assistance of Branch Sales Manager.
• →Processes daily EIM items (pay/return decisions) within established authority limits.
• →Reviews and authorizes staff schedules including approving overtime and paid leave.
• →Reviews and approves accounts payable items (invoices); informs Branch Sales Manager of decision and forwards to the Accounting Department for processing.
• →Implements the Branch Security Plan and trains staff, including but not limited to the opening/closing procedures and monitoring the branch's security system.
• →Insures the accurate processing and/or reporting of the following:

• →Garnishments, tax levies, subpoenas, etc.
• →Cash items.
• →Proof corrections.
• →Cash counts.
• →CIP verifications.
• →Counterfeit Currency Report.

• →Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)
• →Night deposit logs, agreements, business resolutions.
• →Safe deposit boxes (audit, bank use boxes, verification of documents, etc.)
• →Collateral boxes and holds for notes secured by deposit accounts.
• →Balancing and reporting of the negotiable instruments.
• →Branch certification of internal controls.

• →Works with Branch Sales Managers to complete all quarterly and annual operational training including but not limited to the disaster recovery plan/business continuity plan and the implementation of such plans.
• →Resolves customer complaints within the branch with assistance of the Branch Sales Manager as needed.
• →Conducts branch audit and clears any exceptions under the guidance of Branch Sales Manager. Trains and cross-trains personnel in order to avoid any future exceptions.
• →Ensures branch personnel are in compliance with all policies and procedures as related to Branch Operations including record retention.
• →Approves requisitions for purchasing of supplies for the branch.
• →Monitors and maintains property management by coordinating with the Facilities department regarding upkeep and needed repairs.
• →Performs all other duties as assigned by supervisor.

• Bachelor's degree from an accredited college with a concentration in accounting /finance preferred, or equivalent related experience.
• Five years of retail banking experience or equivalent relevant experience required with a minimum of three to five years supervisory experience preferred.
• Strong personal leadership skills, organizational skills and excellent verbal and written communication skills.
• Ability to analyze and summarize complex financial information and present recommendations for appropriate courses of action.