Temporary Eviction Diversion Program Supervisor

About the Community Economic Defense Project (CEDP) & CED Law 

Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 68,000 low-income Coloradans across 54 counties, distributing more than $280 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by the White House and HUD in 2022-2023, think tanks like the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

As a Temporary Eviction Diversion Program Supervisor, you will:

• Monitor program outcomes and evaluate the effectiveness of services provided, suggesting improvements as needed.
• Act as liaison between program participants, landlords, and other stakeholders to address concerns, resolve conflicts and ensure successful rental assistance outcomes. Escalate client grievances as appropriate.
• Stay informed about changes in housing policies and regulations to ensure program compliance and adapt program strategies accordingly.
• Conduct regular training and provide ongoing guidance and support to Eviction Diversion staff to ensure consistent program implementation and quality service delivery.
• Collaborate with community partners to streamline program processes and maximize resources for program participants, including building new programs with community partners
• Foster a collaborative and inclusive work environment, promoting racial equity, teamwork, professional growth and staff development.
• Responsible for maintaining the internal knowledge management of rental assistance programs (i.e., guidelines, updating Guru cards, process manuals, workflows, etc.)
• Hire, train and supervise a team of staff providing fast-paced rental assistance service delivery.
• Manage team performance to required standards, conducting regular one-on-one supervisions, and providing individualized support to staff.
• Participate in and potentially lead process improvement initiatives.
• Plan in-person/in-court events (clinics) and coordinate on-site implementation, including pre-event communications, logistics, staffing, and safety plans, to ensure equitable and effective service delivery for the community.
• Through a lens of racial equity, identify barriers to access for the community, create processes and systems to remove those barriers such as technology, language, mobility or other barriers.
• Submit bi-weekly reports on all aspects of the rental assistance program, elevating successes and challenges to providing excellent customer service to the community.
• Support team to process urgent cases that require the ability to pivot quickly and respond completely, even sometimes after normal business hours or on weekends
• Conduct respectful and clear conversations with direct reports to drive performance improvement, employee engagement and employee retention.
• Provide supportive presence in the Denver office at minimum 1 day per week, assisting the team with the priorities of the day, ensuring a smooth flow of traffic, and addressing any staff or community member concerns.
• Provide supportive presence at the Colorado Spring Office in the leadership rotation, up to 3 times a year.

Position Requirements: 

• Experience in a team supervision role in a high-volume, fast-paced environment, with client-service experience a plus.
  
• Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
• Deep commitment to equity, racial, social, and economic justice
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills
• Proficient in Microsoft Office, and the Google Suite. Proficiency with Salesforce, HubSpot or similar CRM desired.
  

Additional Details: 

• Candidates must reside in Colorado, ideally within the greater Denver Metro area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401(k).
• A base salary of $73,000 a year, plus a $1,000 per year in-person employee salary adjustment
  
• All employees receive a technology stipend of $720 per year
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above.  Language assessment will be conducted by the organization as a requirement to receive the differential
• This is a temporary role with an expected end date of August 31, 2026
• Applications will be reviewed on a rolling basis but must be received by June 22nd, 2026
• The estimated time to complete the recruitment process will be by June 29th, 2026
  
• As in-person work is required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.