Product Manager (Public Safety Software) - Remote

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

Our Public Safety Product Management team is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of Pro Suite, our Computer-Aided Dispatch, Records Management System, and Jail Management System solution used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. This role guides cross-functional teams charged with growing and evolving Pro Suite — from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology.

This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how Pro Suite is built, prioritized, and delivered.

Product Strategy & Vision

• Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
• Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
• Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
• Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
• Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
• Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders

Execution & Delivery

• Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
• Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
• Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
• Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
• Lead sprint planning, backlog grooming, and release planning activities with development teams
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Go-To-Market & Customer Engagement

• Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
• Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
• Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
• Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
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Cross-Functional Collaboration

• Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
• Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
• Provide product training and enablement to internal teams and customers
• Participate in RFP responses and strategic customer engagements
• Perform all other duties as assigned

Key Competencies

• Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
• Strategic Vision: sees the big picture for Pro Suite while managing tactical, day-to-day execution
• Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
• Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
• Stakeholder Management: builds consensus and navigates competing priorities across a large organization
• Execution Excellence: delivers results in fast-paced, mission-critical environments
• Communication: articulates complex ideas clearly to executives, engineers, customers, and partners