Customer Service Analyst

Why work with us?

We are a fast-growing company that is revolutionizing the world of data in Latin America!

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!

Join the data-revolution!

The role:

The Customer Service Analyst is a fundamental piece in our business. You will be responsible for ensuring clients are fully supported and satisfied throughout their journey, acting as the main point of contact to address thei concerns with care and dedication. You will drive a positive customer experience and contribute to maintaining strong client relationships.

What you will do:

• Ensure constant support for clients across the LATAM region, staying attentive to their needs throughout the customer journey.
• Provide personalized, real-time customer support via email, chat, and phone.
• Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency.
• Work as a liaison between inside support areas, as with external customers.
• Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience.

What are we looking for:

• Completed bachelor’s degree.
• Minimum of 1 year of experience in customer service or call center roles.
• Experience in B2B environments is a plus.
• Advanced level of English (spoken and written).
• Strong skills in multitasking, communication, writing, spelling, teamwork, and performing under pressure.

What we offer:

• Positive and encouraging work environment.
• Dynamic company where you can grow as far as your vision and curiosity leads you.
• Competitive compensation and benefits package.
• Hybrid work scheme.

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.