City of Baltimore, Mayor's Office of Employment Development

1. →Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.
2. → Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival.
3. →Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments
4. → Confirm appointments with patients for the next business day.
5. →Verifies contact information and that insurance or medical assistance are still in force.
6. →Gets insurance pre-authorization of coverage.
7. →Inform patient of today's charges and any previous balance due before any service is rendered.
8. →Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.

High school diploma or general education degree (GED); 1 - 3 years’ related experience. Related education may be substituted for experience on a year for year basis.