Customer Service Specialist

United States·Edinburgmid

OtherCustomer Service Specialist

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Quick Summary

Requirements Summary

High school diploma, GED or equivalency Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources.

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OtherCustomer Service Specialist

What We Offer

~1 min read

Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work.

Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees!

As a Customer Service Specialist, you spend your day answering multiple line phone system within 3 rings in a professional courteous manner and processes requests effectively, while maintaining a warm friendly demeanor. Your work typically accurate account assistance, information and/or routing to appropriately. Your job is essential to the city, and you refers callers or visitors to services or resources at other agencies or organizations. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include performing clerical or data entry duties to working with various software programs and telephone consoles. When you are not out in the city, you generally participate in payroll functions, bookkeeping and accounting procedures, invoices, prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in administrative clerical support and you finding genuine enjoyment in what you do!

Requirements

~1 min read

Required Education: High school diploma, GED or equivalency
- Education Preference: Community college, vocational, business, technical, or correspondence school certificates are likely sources.
Required Work Experience: One (1) year of related work experience in customer relations.
- Experience Preference: Three (3) years' experience in related field.
Must have a current valid class "C" driver's license from the Texas Department of Public Safety.
Bilingual English/Spanish Required.

Are you someone who prefers hands-on work? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this Customer Service Specialist job!

If you feel that you have the right skills in general office procedures and policies, as well as general office equipment and computers to succeed as our Customer Service Specialist, apply now using our mobile-friendly application.

Location: 78541

Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.

Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense.