Professional Services Principal

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community. 

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it;  we’ve been recognized as a Top Workplace   by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.

The Solutions Delivery Principal combines deep technical knowledge with a passion for customer success. As a Solutions Principal at SambaSafety, you are the trusted advisor and champion for customer success by ensuring every discussion, feature, and workflow starts with the customer at the core. Your role bridges business and technology—making complex solutions understandable for executives while enabling technical teams to deliver with confidence.

Key Responsibilities: 

• →Lead solution design conversations that balance technical feasibility with customer outcomes.
• →Engage deeply with customer engineering teams to understand their goals and constraints; guide integration decisions that balance best practices with business outcomes.
• →Shape the technical roadmap with customer success in mind, ensuring patterns and documentation (ADRs, diagrams) simplify adoption and reduce friction.
• →Create and maintain technical documentation for internal and external audiences; enable consistent outcomes.
• →Partner across teams as the customer advocate, translating business objectives into actionable plans and ensuring alignment from kickoff to delivery.
• →Proactively identify and resolve issues, communicating transparently with customers and internal stakeholders to maintain trust and momentum.
• →Define quality standards that protect customer experience, ensuring observability and reliability throughout the delivery lifecycle.
• →Present recommendations in a way that resonates with diverse audiences, fostering understanding, alignment, and confidence in the proposed solutions.

Core Competencies:

• →Customer-focused communication: Translate complex technical concepts into clear, actionable insights for both executives and engineering teams, ensuring alignment and confidence.
• →Holistic problem solving: Approach challenges with curiosity and structured thinking, always prioritizing solutions that deliver the greatest customer value.
• →Leadership through influence: Lead the orchestration of customer outcomes—mentoring teams, driving alignment, and ensuring decisions serve the customer’s goals.
• →Clarity in documentation: Produce concise, easy-to-understand artifacts (diagrams, playbooks) that empower customers and internal teams to execute consistently.
• →Ownership and accountability: Take initiative to remove blockers and maintain momentum, even when inputs are incomplete—always keeping the customer outcome front and center.
• →Collaborative advocacy: Partner across Product, Engineering, and Delivery to champion customer needs, fostering transparency and healthy challenge to achieve the best results.
• →Continuously evaluate and improve delivery processes with a customer lens—identifying friction points, gathering feedback, and implementing enhancements that accelerate time-to-value and elevate the customer experience.

• 8+ years in a customer facing role delivering business outcomes with SaaS technology.
• Proven ability to deliver dynamic presentations and lead discussions across diverse settings, from intimate workshops to high-profile industry events.
• Technical thought leadership—helping others see the value in complex technologies.
• Proficiency in software integrations leveraging APIs; using tools such as Postman, SoapUI, and cURL.
• Strong SQL skills; experience with relational stores (e.g., PostgreSQL/MSSQL) and analytics tooling (e.g., Redash, Snowflake).
• Track record of partnering directly with customer stakeholders and developers; excellent written and verbal communication.
• Comfort working across cross-functional teams; proactive problem-solving and ownership.

Bonus expertise:

• Programming experience (e.g., Java/Spring Boot, Python, JavaScript).
• Experience with iPaaS/integration platforms (e.g., Boomi, MuleSoft, Jitterbit) and orchestration (e.g., Airflow).
• Familiarity with IDE/editor tooling and CI/CD pipelines (e.g., Bitbucket).
• Industry exposure to insurance or telematics.
• Familiarity with Generative AI tools (e.g. Copilot, Gemini, or ChatGPT)