Team Leader | Solar Campaign

Philippines·Pasig Citylead

OtherTeam Leader

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Quick Summary

Overview

Are you passionate about empowering teams to deliver exceptional customer experiences?If so, you may be the perfect fit for our Team Leader role at ClearSource.

Technical Tools

OtherTeam Leader

Are you passionate about empowering teams to deliver exceptional customer experiences?
If so, you may be the perfect fit for our Team Leader role at ClearSource.

About the Role

~1 min read

We are looking for a results-driven Team Leader with experience in the US Solar industry to oversee daily operations, support team performance, and ensure high-quality customer experience. The ideal candidate is proactive, analytical, and capable of motivating a team to meet and exceed targets.

Requirements

~1 min read

At least 6 months Team Leader experience (BPO or Solar industry preferred)

Salesforce experience is a strong plus

Sales experience is an advantage

Strong communication, coaching, and performance management skills

Ability to work in a fast-paced and KPI-driven environment

Can start immediately

Responsibilities

~1 min read

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Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
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Conduct regular performance reviews, feedback sessions, and coaching plans
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Monitor KPIs and implement action plans to address performance gaps
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Ensure high-quality customer interactions and adherence to process standards
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Collaborate with operations, QA, training, and support teams to improve workflow and results
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Handle escalations and provide timely resolutions
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Drive team engagement and create a positive, motivating environment