Junior IT Engineer (NOC)

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

You will be working in our Network Operations Center (NOC), it’s the beating technical heart of CM.com, available 24/7. The Network Operations Centre is the place where al of our product and services come together. Here we monitor the performance, the security and the technical status of our network, the systems, the traffic and our own buildings. Together with your colleagues, you detect and solve issues proactively and by doing so, make sure our clients get the best possible service levels and our company is secure. Our NOC is a unique service we deliver to our customers and one of the reasons why our customers choose to work with us. Here at CM.com, we are proud of having this organized in-house.

As Network Operations Engineer at CM.com you will work together with IT, research & development teams and stakeholders from all over the world. From problem identification to complete solution, you manage matters by telephone and e-mail. When shit hits the fan: our NOC is there to make things ok again.

You are curious, you like to dig into things and you have a problem-solving mindset. Apart from your highly responsible day-to-day work, our team has all the freedom to explore other ways to develop themselves and contribute to the company. 

 As mentioned before, we provide 24/7 service and therefore the NOC-team works in a 10-day rotation scheme following this rhythm:
- 2 times the morning shift (7.30 – 15.30)
- 2 times the mid-day shifts (15.30 – 23.30)
- 2 nights shifts (23.30 – 7.30)
- 4 days off (long weekends!)

This working scheme enables our team to have a healthy work/life balance. Especially people that like to have more free time during the days are appealed by this way of working. We plan this schedule a year ahead so you know what you can expect!

Every CM.com colleague, connects to our 4 shared values:

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles an

• Can manage arising issues without having all the knowledge. (De-)escalating and inform the right stakeholders;

• Are trustworthy. You work in shifts and your colleagues count on you to take over their shift;

• Are curious. You like to find out why something is happening. You can be creative with databases using SQL if you would like;

• Are fluent in Dutch and English;

• Are comfortable working the 10 days rotation scheme. We are flexible with holidays and also if you would like to work more shifts;

• Live in travel distance of CM.com and are willing to go to the office during your shifts.