C
AUD 120000–125000/yr

Deployment Manager

Sydney · SydneyFull-time, Permanentmid
OtherDeployment Manager
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Quick Summary

Overview

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers.

Technical Tools
OtherDeployment Manager
Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Deployment Manager leads a team of Deployment Specialists to deliver on agreed install plans for clients. The role maintains oversight of all deployment projects relevant to a specific client/program set or geographical zone, ensuring schedules, resources, third parties, and internal stakeholders are coordinated to deliver on-time deployment and associated operational, commercial, and quality goals. The Manager acts as an escalation point for the Customer and internal stakeholders, understanding pain points and driving continuous improvements.
  • Ensure successful delivery of deployment projects within the assigned remit, meeting time, quality, and client satisfaction expectations
  • Monitor and communicate installation progress across all active projects.
  • Manage site readiness communications and ensure timely resolution of deployment issues.
  • Oversee escalation management (internal and external) to safeguard client satisfaction
  • Provide strong leadership to Deployment Coordinators, enabling effective execution of deployment activities and building team capability
  • Lead, coach, and develop Deployment Coordinators to achieve project outcomes.
  • Set clear performance expectations and provide feedback for growth.
  • Foster collaboration, accountability, and continuous improvement within the team
  • Manage deployment costs and profitability to ensure commercial outcomes align with organisational goals
  • Oversee cost and profitability of deployment projects.
  • Ensure accurate tracking and reporting of financial performance.
  • Identify cost efficiencies and opportunities to improve project margins
  • Build and maintain strong relationships with internal stakeholders and external vendors to ensure coordinated deployment execution
  • Collaborate effectively across functions, including shared services, to align deployment activities.
  • Manage third-party installer relationships and performance to deliver on standards.
  • Provide clear and timely updates to internal and external stakeholders on deployment progress
  • Identify, mitigate, and manage risks to deployment performance while driving efficiency and process improvements
  • Proactively identify and mitigate risks across projects to reduce delivery impact.
  • Capture insights and investigate efficiency opportunities for process enhancement.
  • Contribute to continuous improvement initiatives for deployment operations
  • Listing Details

    Posted
    February 3, 2026
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    44%
    Scored at
    April 24, 2026

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    C
    Deployment ManagerAUD 120000–125000