Solutions Consultant

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Solutions Consultant sits at the intersection of client needs and what our product and tech teams can deliver, turning challenges into smart, scalable solutions. You’ll deeply understand the product, think analytically, and bring strong commercial acumen to shape solutions that win business and drive long-term success. Working closely with Sales, Product, Engineering and Account teams, you’ll ensure every solution is clear, compelling, and both desirable for the client and achievable for the business. 

Lead in-depth discovery sessions to understand client goals, processes, and technical environments

Translate customer needs into clear, scalable solution designs and technical requirements

Deliver tailored demos, proof of concepts, and solution walkthroughs that bring the product to life

Act as the bridge between Sales, Product, and Engineering to ensure alignment on customer needs

Provide structured, actionable feedback to Product and Engineering based on client insights and market trends

Partner with Sales and BD teams on deal strategy, proposals, and opportunity qualification

Support RFP/RFI responses with accurate, compelling technical and functional detail

Influence client decision-making by clearly articulating solution value, feasibility, and outcomes

Ensure smooth handover to delivery teams, minimising rework and driving successful implementation

Maintain deep product expertise and act as a trusted subject-matter expert across clients and internal teams

Bachelor’s degree in Business, Engineering, Computer Science, IT or similar (MBA or advanced degree a plus)

8+ years’ experience in pre-sales, solutions consulting, or other client-facing technical roles

Proven ability to translate complex client needs into practical, scalable solutions

Strong track record supporting enterprise sales, including proposals, RFP/RFI responses, and deal strategy

Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams

Solid understanding of solution architecture, integrations, and implementation considerations

Strong awareness of market trends and competitive landscape to inform solution positioning

Strategic thinker with strong analytical skills and a structured approach to problem solving

Excellent communication and presentation skills, with the ability to engage both technical and business audiences