Senior Manager, Cloud Operations

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Conga is looking for a Senior Manager, DevOps to join our Engineering Operations organization. In this role, you will lead and grow a team of DevOps and platform engineers responsible for the reliability, scalability, and security of Conga’s cloud infrastructure. You will own the CI/CD pipelines, Kubernetes (EKS) platform, infrastructure-as-code practices, and observability stack that power Conga’s SaaS products.

This is a hands-on leadership role. You will partner closely with software engineering, security, SRE, and product teams to drive infrastructure modernization—including cloud migration, container orchestration, and database platform optimization—while instilling strong change management discipline and operational excellence across the organization.

Conga’s customers—including more than half of the Fortune 100—depend on our platform for mission-critical revenue lifecycle operations. The Senior Manager, DevOps is directly accountable for the infrastructure foundation that keeps those customers running. You will set the engineering standards, incident response practices, and automation strategies that determine our platform’s availability, performance, and security posture. This role has outsized impact on Conga’s ability to ship reliably and scale confidently.

• →Lead, mentor, and grow a team of DevOps and platform engineers across multiple geographies.
• →Own the reliability, scalability, and security of Conga’s AWS cloud infrastructure, including EKS clusters, EC2 fleets, database platforms (TiDB, SQL Server, ElastiCache), and supporting services.
• →Drive CI/CD pipeline strategy and execution, ensuring fast, safe, and repeatable deployments across all product lines.
• →Define and enforce change management standards: approval workflows, release windows, rollback procedures, and post-change validation.
• →Build and maintain the observability stack—monitoring, alerting, logging, and dashboards—to provide actionable insight into platform health.
• →Establish and track SLOs/SLIs; lead incident response, blameless post-mortems, and root-cause remediation.
• →Partner with Security to harden infrastructure, maintain compliance posture, and integrate security tooling into the DevOps workflow.
• →Drive infrastructure cost optimization through reserved capacity planning, right-sizing, and resource lifecycle management.
• →Own infrastructure-as-code practices and ensure all environments are reproducible, version-controlled, and auditable.
• →Collaborate with Software Engineering, Product, and Architecture teams to support application modernization efforts, including legacy migration (JBoss, Oracle) to cloud-native architectures.
• →Design and deliver engineering education programs focused on operational excellence and incident reduction.
• →Manage vendor relationships and procurement for infrastructure and DevOps tooling.

• Experience operating TiDB or other distributed NewSQL databases on Kubernetes.
• Hands-on experience with EBS volume management, S3 backup strategies (including Object Lock), and disaster recovery planning.
• Familiarity with cloud security posture management tools (e.g., Upwind, Wiz, Prisma Cloud) in AWS/K8s environments.
• Experience with GitHub Actions, GitHub Copilot administration, or MCP server enablement for engineering teams.
• Track record of building DevOps team standards handbooks covering change management, CI/CD, monitoring, on-call, and incident management.
• Experience with Azure in addition to AWS, particularly around cost modeling and MACC/EDP negotiations.
• Background in migrating legacy application servers (JBoss/WildFly) to containerized deployments.

• Cloud: AWS (EKS, EC2, S3, RDS, ElastiCache, CloudWatch, IAM, Cost Explorer); Azure experience a plus.
• Containers & Orchestration: Kubernetes (EKS), Helm, Docker.
• IaC & Automation: Terraform, CloudFormation, Ansible, or Pulumi.
• CI/CD: GitHub Actions, Jenkins, ArgoCD, or similar.
• Monitoring & Observability: Datadog, Prometheus/Grafana, CloudWatch, ELK/OpenSearch, or equivalent.
• Databases: Operational familiarity with TiDB, SQL Server, PostgreSQL, or similar.
• Security & Compliance: SIEM integration, vulnerability scanning, secrets management (Vault, AWS Secrets Manager).
• Collaboration: Jira, Confluence, Slack, PagerDuty.

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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