Manager of the Bureau of Criminal Justice Services and Records (Manager Of Research And Planning)

Introduction

\r\n\r\nThe State of Connecticut, Department of Emergency Services and Public Protection (DESPP), has an exciting opportunity for a Manager of Research and Planning to join the Bureau of Criminal Justice Services and Records.\r\n\r\n\r\n\r\nWhat We Can Offer You\r\n\r\n\r\n Visit our NEW State Employee Benefits Overview page!\r\n Professional growth and development opportunities\r\n A healthy work/life balance to all employees\r\n The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.\r\n\r\nPosition Highlights\r\nThe successful candidate will provide strategic leadership and operational oversight for several critical functions/units, including:\r\n\r\n State Police Bureau of Identification (SPBI)\r\n Connecticut’s Master Name Index-Computerized Criminal History System (MNI-CCH)\r\n Fingerprint Identification Unit (FIU)\r\n Reports and Records Unit\r\n Project Clean Slate�\r\n\r\n\r\n\r\nThese units collectively support statewide law enforcement operations, criminal justice agencies, and public transparency obligations, including compliance with applicable state and federal laws governing criminal history records and public disclosure.\r\n\r\n\r\n\r\nThe Manager of the Bureau of Criminal Justice Services and Records serves as a senior operational leader responsible for directing the business operations, personnel, and strategic initiatives of the Bureau, ensuring accuracy, legal compliance, and efficiency in all records management and dissemination functions.�\r\n\r\n\r\nDuties of the Position Include:�\r\n\r\n\r\n Directing business operations and business staff of the Bureau of Criminal Justice Services and Records within the Division of State Police.�\r\n Coordinating, planning, and directing all aspects of the Bureau’s business activities and operations, including criminal history records management, identification systems, and public records processing, and statutory compliance functions.�\r\n Formulating business Bureau objectives in collaboration with technology stakeholders and ensuring alignment between business needs, legal requirements, and the department's technology roadmap and multi-year business plan.�\r\n Collaborating with BITS customer success manager to investigate and recommend new information technology systems that support operational needs, records management functions, and legal compliance obligations.\r\n Overseeing the operation, integrity, and performance of agency databases and records systems, including those related to criminal history information, identification, and public records, ensuring data accuracy, system reliability, and compliance with state and federal standards.�\r\n Ensuring FBI Criminal Justice Information Services (CJIS) Security Policy is implemented and enforced and that all systems and processes comply with applicable state and federal laws governing criminal justice information and data privacy.�\r\n Participating in the development of department strategic plans and lead business and technical input into multi-year technology plans including initiatives related to records management, data integration, and statutory compliance efforts such as Clean Slate.�\r\n Ensuring units operate cohesively and efficiently with a strong emphasis on system integration, data accuracy, and compliance with federal and state standards including timely and accurate processing of requests for police reports, criminal history records, and other sensitive materials.�\r\n Monitoring outside vendors and grant funding to ensure the systems function with one another while holding outside vendors accountable for system integration and performance and ensuring compliance with contractual, operation, and legal requirements.\r\n Ensuring new technology adheres to the National Information Exchange Model (NIEM) and state law enforcement message switch standards.�\r\n Collaborating with other agencies and stakeholders on the National Criminal History Improvement Program (NCHIP) grant.�\r\n Working in close collaboration with the Legal Affairs Unit to ensure consistent, legally compliant policies, procedures, and decision-making related to records management, disclosure, retention, and statutory obligations.�\r\n Providing leadership and oversight for high-volume operational units, ensuring efficient processing of public records and criminal justice information requests while maintaining strict confidentiality and security protocols.�\r\n Supervising staff and unit supervisors, establishing performance expectations, and ensuring a high level of accountability, professionalism, and service delivery.�\r\n Reporting to Connecticut State Police Command Staff and providing briefings, recommendations, and updates on operational, compliance, and strategic matters.�\r\n\r\nIncumbents will be required to possess and retain the appropriate background clearance relevant to the position.\r\n\r\n\r\n\r\nThis position is full-time, onsite in Middletown, CT.�\r\n\r\n\r\n\r\nAbout us\r\n\r\nDESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance, and scientific services utilizing enforcement, prevention, education and state of the art science and technology. DESPP is structured on three key Strategic Pillars created by Commissioner Ronnell Higgins.\r\n\r\n\r\n1. Operational Efficiency, Efficacy and Excellence�\r\n\r\n\r\n Making decisions through the thoughtful and informed use of data�\r\n Challenging the 'that's the way it's always been done' construct—i.e., thinking outside the box as to how we can improve�\r\n Constantly seeking better results\r\n\r\n\r\n2. Shared Fiscal Responsibility�\r\n\r\n\r\n Recognizing our collective responsibility to steward the agency's resources�\r\n Realigning planned budgetary actions to ensure that they are in taxpayers' interests�\r\n Preparing together for potential budget stresses and fiscal challenges\r\n\r\n\r\n3. Ethics and Accountability�\r\n\r\n\r\n Critically and constantly measuring our practices against our policies�\r\n Performing quarterly performance evaluations agency-wide to measure success and flag areas needing improvement�\r\n Regularly engaging external partners for feedback and assessments�\r\n Opening our doors to Connecticut students and workers for apprenticeships, internships, and career pathways\r\n\r\n\r\n\r\n \r\n \r\n \t\t\t\t\t\t\r\n \r\n \r\n \r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

BEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).���\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n\r\n\r\n Candidates selected for an interview must provide the following at the time of interview:�\r\n \r\n State Employees:\r\n \r\n \r\n Two (2) most recent performance evaluations\r\n Cover letter\r\n A copy of your unofficial transcript(s)\r\n \r\n \r\n Non-State Employees:\r\n \r\n \r\n Two (2) professional references contact information including name, email and phone number (at least one being a current and/or previous supervisor)\r\n Completed CT-HR-13\r\n Cover letter\r\n A copy of your unofficial transcript(s)\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks. Selection for employment is contingent upon satisfactory completion of the background investigation. Any pending disciplinary history within the past 2 years and review of attendance records are also considered in this selection process.�\r\n \r\n \r\n \r\n Click here to complete the Criminal Convictions addendum (CT-HR-13). The CT-HR-13 can also be found on the DAS website by typing in 'CT-HR-13' into the 'Search Department of Administrative Services' search field.�\r\n \r\n \r\n \r\n \r\n QUESTIONS? WE’RE HERE TO HELP:�\r\n Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Mackenzie Robinson at Mackenzie.Robinson@ct.gov.�\r\n Join the State of Connecticut and take your next career step with confidence!\r\n \r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency, this class is accountable for directing the staff and operations of the Research and/or Planning Division.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Directs staff and operations of the Research and/or Planning Division;�\r\n Coordinates, plans and manages division activities;�\r\n Formulates unit and division goals and objectives;�\r\n Assists in development of agency policies and procedures and drafting of statutes and regulations;�\r\n Evaluates staff;�\r\n Assists in developing division budget;�\r\n Maintains contact with individuals within and outside of division who might impact on program activities;�\r\n Directs investigation and recommendation of new management information systems;�\r\n Directs design, development and operation of appropriate agency databases;�\r\n Coordinates information gathering activities with other public and private sector agencies;�\r\n Directs development of agency management systems to provide more effective functioning;�\r\n Directs complex research and planning activities; participates in total quality management and/or improvement activities;�\r\n Prepares comprehensive reports;�\r\n May direct preparation of department strategic plan;�\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n May direct development and maintenance of performance measures and standards for all departmental functional units;�\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Considerable knowledge of\r\n \r\n and ability to apply management principles and practices;�\r\n relevant state and federal laws, statutes and regulations;�\r\n relevant agency policies, procedures and/or operations;�\r\n methods of research design, statistical analysis and database management;�\r\n principles and practices of business and public administration including organization and administration, planning and budgeting, management systems research and development, information systems and policy development;�\r\n \r\n \r\n Considerable ability to\r\n \r\n interpret legislation and determine its impact on agency operations and/or the State;�\r\n analyze organizational problems, design and conduct studies and determine effective solutions;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;�\r\n oral and written communications skills.\r\n \r\n \r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in data science, management analysis, systems analysis, planning, research or a related field.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory capacity.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in data science, research, statistics, economics or a closely related field may be substituted for one (1) additional year of the General Experience.\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Bachelor’s Degree or higher in information technology, criminal justice, public administration, or a related field.\r\n Experience in software vendor management across all phases of the software development lifecycle (SDLC), including product selection, configuration, and implementation.\r\n Experience coordinating with internal and external stakeholders, such as vendors, agencies, and technology partners.\r\n Experience with enterprise systems, data analysis, or technology modernization initiatives.\r\n Experience in process improvement, quality assurance, and the development of system or business specifications.\r\n Experience or familiarity with Freedom of Information statutes, including records review and document release.\r\n Experience handling sensitive and confidential information in accordance with established policies and protocols.\r\n Experience reviewing law enforcement records and reports, with familiarity in operational processes such as fingerprinting and records management.\r\n Experience supervising staff in a complex operational, technical, or administrative environment.\r\n Experience managing competing priorities and working independently to meet project deadlines and accountability standards.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n