Director of Operations

Are you someone who loves transforming chaos into order, ensuring operational excellence down to the last detail?

Do you thrive in high-growth environments where innovation and strategic execution are key?

Are you ready to partner with visionary leaders to build systems that propel a firm to new heights?

Is your problem-solving approach grounded in data-driven decision-making and optimizing resources?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Operational Leadership: Oversee daily firm operations across various departments, ensuring efficiency and productivity.
• →Strategic Integration: Turn strategic goals into operational realities by identifying hurdles and creating effective systems.
• →Process Optimization: Develop and implement policies that maximize client satisfaction and operational efficiency.
• →Budget Management: Manage and forecast budgets, focusing on financial planning and cost control.
• →HR Leadership: Oversee human resources functions, including recruitment, onboarding, and performance management.
• →Oversee and support the sales/intake function: Ensure the team is equipped with the training, tools, and processes needed to succeed.
• →Tech and Systems Management: Ensure technology and systems are up-to-date and efficient, improving automation and reporting.
• →Client Experience: Lead initiatives to enhance client experience, ensuring professional handling of escalations when necessary.
• →KPI Monitoring: Track key performance indicators to report on the firm's progress and identify areas for improvement.

• Operations Experience: At least 5 years in operational leadership within a growing organization, preferably in professional services.
• Tech Proficiency: Skilled with case management software, CRM systems, and automation tools, leveraging technology for efficiency.
• Financial Acumen: Experience in budgeting, forecasting, and performance analysis within a firm environment.
• Client-Facing Skills: Demonstrable ability to manage client escalations and maintain professionalism under pressure.
• Leadership Qualities: A solutions-oriented mindset with a positive approach to fostering team growth and improvement.
• Ownership Mindset: Demonstrates a high level of accountability and follow-through, taking full responsibility for outcomes and ensuring tasks and initiatives are handled effectively without the need for constant oversight.
• Data-Driven Decision Making: Ability to analyze KPIs to drive efficiency with a strong focus on measurable outcomes.
• Strategic Execution: Proven track record of translating vision into reality, achieving strategic organizational goals.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

• Be the Integrator: This is not a maintenance role. You will serve as the operational counterpart to the Owner’s vision, with the autonomy to build systems, strengthen the team, and lead the business side of the firm.
• Build, Don’t Just Maintain: We are a high-growth firm, and this role exists to build the operational engine that powers that growth. Your work will have a direct and measurable impact on efficiency, scalability, and results.
• Operational Leadership: By optimizing systems, processes, and accountability, you enable our attorneys to focus on what they do best: winning cases for clients.
• Mission-Driven Impact: Our firm operates on the principle of “3-Way Wins,” meaning wins for our clients, our team, and the firm. In this role, you will play a central part in making those wins happen every day.