Special Investigator (General) (Hybrid)

Introduction

\r\n\r\n\r\nDo you have experience investigating complaints, analyzing evidence, or evaluating healthcare practices in regulated settings?\r\nJoin us as a Special Investigator and help protect the health and safety of Connecticut residents!�\r\n\r\n\r\n\r\nThe State of Connecticut, Department of Public Health (DPH) is seeking�a dedicated and detail‑oriented individual to serve as a Special Investigator within the Practitioner Licensing and Investigations Section (PLIS) of the Healthcare Quality & Safety Branch. This essential role supports the Department’s mission to ensure a safe and competent healthcare workforce by investigating complaints related to healthcare practitioners and entities regulated by DPH..\r\n\r\n\r\n\r\nPOSITION HIGHLIGHTS:\r\n\r\n\r\n Location: Hartford, CT\r\n Work Schedule: Monday - Friday\r\n Work Hours: Full-time, First Shift\r\n Work Environment: Hybrid\r\n\r\n\r\n\r\n\r\n\r\n \r\n \r\n \r\n WHAT WE CAN OFFER YOU\r\n \r\n \r\n Visit our new State Employee Benefits Overview page!�\r\n Professional growth and development opportunities\r\n A healthy work/life balance to all employees\r\n \r\n ABOUT THE PRACTITIONER INVESTIGATIONS UNIT\r\n The Practitioner Investigations Unit is part of the Practitioner Licensing and Investigations Section (PLIS), which licenses nearly 70 healthcare professions. The unit conducts investigations into complaints received about individual healthcare providers and other regulated entities to ensure compliance with state laws, regulations, and professional standards.\r\n \r\n \r\n IN THIS ROLE, YOU WILL:\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n Conduct investigations of alleged violations of state statutes, regulations, and standards related to licensed healthcare practitioners and regulated entities.\r\n Interview complainants, witnesses, and subjects of investigations.\r\n Secure evidence including statements, documents, medical records, and other relevant materials.\r\n Analyze and evaluate records and data to identify facts, patterns, and compliance concerns.\r\n Research applicable laws, regulations, and standards of care.\r\n Compile findings and prepare clear, thorough written reports.\r\n Respond to public inquiries related to investigations and licensing.\r\n Prepare affidavits and other legal documents as required.\r\n Testify at administrative hearings and in court.\r\n Perform related duties as assigned.\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n MORE ABOUT THE AGENCY:\r\n \r\n \r\n \r\n The Mission of the Department of Public Health (DPH) is to protect and improve the health and safety of the people of Connecticut by:\r\n \r\n \r\n Assuring the conditions in which people can be healthy\r\n Preventing disease, injury, and disability\r\n Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.\r\n \r\n \r\n DPH accomplishes this through the implementation of its Strategic Plan which outlines the actions that DPH is taking to accomplish its Mission.\r\n \r\n \r\n \r\n \r\n \r\n \r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our Applicant Tips on How to Apply! Need more resources?� Visit our Applicant Toolkit for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Alyssa Hovanec at Alyssa.Hovanec@ct.gov.�\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency or quasi-public entity this class is accountable for independently performing a full range of tasks in conducting investigations related to alleged violations of state laws and regulations or sudden and unexplained deaths.\r\n

EXAMPLES OF DUTIES

\r\n\r\n\r\n Conducts investigations related to assigned complaints, alleged violations of state laws and regulations or sudden and/or unexplained deaths;\r\n Interviews witnesses, complainants, medical and hospital personnel and others to obtain information;\r\n Secures evidence in form of statements, documents, records and exhibits which may be used in administrative hearings and/or court proceedings;\r\n Researches, collects and evaluates data; compiles information;\r\n Writes reports and recommends appropriate corrective action; answers public inquiries;\r\n May prepare affidavits and applications for arrest warrants;\r\n May prepare search and seizure warrants;\r\n May issue citations;\r\n May testify at hearings and in court;\r\n May conduct surveillance;\r\n May secure samples for testing;\r\n May conduct legal research;\r\n Performs related duties as required.\r\n\r\nDEPARTMENT OF LABOR:\r\n\r\n Inspects, investigates and licenses private employment agencies.\r\n\r\nDEPARTMENT OF PUBLIC HEALTH:\r\n\r\n Confers with consultants for professional opinion on standard of care; examines, analyzes and evaluates complex medical records.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Knowledge of investigatory methods and techniques;\r\n \r\n relevant state laws and regulations;\r\n relevant professional terminology;\r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n interviewing skills;\r\n \r\n \r\n Ability to utilize computer software.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of investigatory experience in health care, insurance claims, law enforcement or a regulatory field.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training in\r\n consumer protection, health care, law enforcement or a closely related field\r\n may be substituted for the General Experience on the basis of fifteen (15)\r\n semester hours equalling one-half (1/2) year of experience to a maximum of four\r\n (4) years for a Bachelor's degree.\r\n A Master's degree in a\r\n closely related field may be substituted for one (1) additional year of the\r\n General Experience.\r\n Successful completion of\r\n a Connecticut Careers Trainee program approved by the Department of\r\n Administrative Services may be substituted for the General Experience.\r\n \r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience in organizing data, evaluating and analyzing proper care and treatment in accordance with federal and state laws and regulations and professional standards in healthcare.\r\n Experience documenting facts, findings and outcomes.\r\n Experience independently writing professional correspondence and reports that document facts and convey analysis of facts.\r\n Experience using a personal computer, databases and Microsoft Office Suite including TEAMS and sharing documents.\r\n Experience requesting and reviewing medical records.\r\n Experience working with licensed healthcare professionals.\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\n Incumbents in this class may be required to be a Notary Public.\r\n Incumbents in this class may be required to travel.\r\n Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196\r\nof the Connecticut General Statutes, a job class is a position or group of\r\npositions that share general characteristics and are categorized under a single\r\ntitle for administrative purposes.� As\r\nsuch, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n