Customer Service Officer

• →Demonstrated commitment to delivering excellent customer service in a high-volume customer-facing environment.
• →Strong communication skills, with the ability to explain information clearly, professionally and confidently to a diverse range of customers and stakeholders.
• →Ability to manage inbound and outbound calls, written enquiries and processing tasks in a structured fast-paced call centre environment while balancing competing priorities and maintaining accuracy and attention to detail.
• →Strong problem-solving skills and the ability to investigate enquiries and identify appropriate solutions.
• →Experience preparing quality written correspondence and maintaining accurate records and administrative information.
• →A collaborative approach and willingness to work closely with colleagues to achieve team outcomes.

If this role sounds like the right fit for you, we encourage you to apply with your one-page cover letter, CV and response to the targeted question at application.

We'd love to hear from you and explore how you can contribute to delivering positive customer experiences at Value NSW.

Should you require further information about the role please contact Nicolette Footman at nicolette.footman@dpie.nsw.gov.auA recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
 
Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment

The Valuer General is an independent statutory officer, appointed by the Governor of New South Wales to oversee the State's land valuation system.   

Value NSW (VNSW), part of the Department of Planning, Housing and Infrastructure, delivers the valuation system for rating and taxing as well as compulsory acquisition compensation purposes via delegation of the Valuer General of NSW. This includes but is not limited to: 

Making more than 2.7 million residential, rural, commercial and industrial valuations annually, with a total value of approximately $3 trillion as well as managing compulsory acquisition determinations in situations where government cannot reach agreement, totalling over $1 billion per annum 

Delivering customer services and experience for 2.7 million landholders per annum – receiving up to 50,000 calls and many more enquiries  

Monitoring, assurance and governance pertaining to the quality of the valutions undertaken relevant to both the Valuation of Land Act 1916 and the Land Acquisition (Just Terms Compensation) Act 1991. 

In addition, VNSW provides other specialised valuation activities, services and determinations for other cluster or statewide government partners – including being responsible for the delivery of all valuations for government property transactions as defined by the Government Property Framework and Treasurer’s Directions as well as sector wide asset valuations of up to around $700 billion for financial reporting purposes.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

 We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676  - HR Support, option 3, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

Advertised: 01 Sep 2026 AUS Eastern Standard Time
Applications close: 13 Sep 2026 AUS Eastern Standard Time

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