Manager Digital Experience CX UI UX

Working to protect the state’s environment and heritage. 

• Design experiences that matter. Create impact that lasts
• Ongoing full-time opportunity, 35 hours/week
• Office location - Parramatta, flexible working supported 
• Salary relative to experience, and ranges from $154,231 to $178,369+ super & leave loading

Be part of a fast-paced, innovative team at the centre of the department's digital strategy, helping shape how human-centred design and customer experience practices are embedded across the organisation. This role is ideal for someone who thrives in dynamic environments, enjoys tackling complex challenges, and is passionate about creating meaningful, inclusive and accessible experiences that deliver real value for customers and staff. If that sounds like you, this could be your dream team.

As a Manager, Digital Experience, you will lead the design and delivery of end-to-end user and customer experiences, from discovery and concept through to implementation and continuous improvement. You will work across a diverse range of initiatives, including emerging technologies such as AI, customer-facing platforms like Salesforce, and digital solutions built on the Microsoft Power Platform.

You will champion human-centred design practices, ensuring solutions are informed by user needs, supported by evidence and insights, and aligned with organisational goals. Working closely with business and technical stakeholders, you will drive customer research, service design, journey mapping, usability testing and experience optimisation activities that influence strategic decision-making and service outcomes.

The role also provides leadership in establishing and uplifting digital experience governance, design standards and customer experience best practices across the department. You will help foster a culture of design thinking, collaboration and continuous improvement while identifying opportunities to innovate and improve how services are delivered.

This is an exciting opportunity to influence strategy, shape enterprise-wide design practices, and build trusted digital and customer experience capabilities in a complex and forward-thinking environment.

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) work to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

If excited by the information above, we look forward to receiving your application, including a copy of your resume (max 5 pages) and single page cover letter expressing your interest and suitability for the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Should you require further information about the role, please contact Shweta Mehta on shweta.mehta@dcceew.nsw.gov.au

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability  
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Gemma Battison on 02 8289 6733 (please mention reference number 551818).

If you are an Aboriginal or Torres Strait Islander, use our Guide for Aboriginal Applicants to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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Advertised: 06 Aug 2026 AUS Eastern Standard Time
Applications close: 20 Aug 2026 AUS Eastern Standard Time

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