Customer Solutions Engineer (CSE) — Agave

Type: Full-time | On-site | San Francisco, CA Compensation: $110,000–$180,000 + 0.01–0.10% equity Hiring count: 1 Visa sponsorship: H-1B, O-1, OPT Reports to: Team Lead (Customer Solutions Engineer team)

Agave is the modern data infrastructure platform for construction, the world's third-largest industry. The platform connects legacy construction ERPs to modern software, standardizing data and automating manual accounting workflows — customers keep their existing ERP but finally make it usable in a modern construction environment. The team has been profitable and cash-flow positive since 2023 and is growing 10% monthly.

Founded: 2021 | Team size: 36 | Backing: Accel, Y Combinator (investors from Procore, Autodesk, Plaid) Industry: Property Tech / construction data infrastructure Website: useagave.com Office: San Francisco, CA

Three co-founders who built together for 12+ years at Graphiq (acquired by Amazon in 2017) and then at Amazon. Each product (ERP Sync, AP Automation, Expense Management, Vendor Management) builds on the last.

• Profitable, not burning runway: Cash-flow positive since 2023, 550+ paying customers on 1–3 year contracts, growing 10% monthly — startup upside without the existential risk.
• Real product influence: CSEs feed the product loop directly, proposing new features grounded in what they see in the field.
• Early but proven: The CSE team is 9–10 people (largest after engineering) and growing fast, with internal promotions creating team-lead paths.

• No intake transcript available on the page — intake content was provided as a video only, so this section cannot be populated.

Agave is hiring Customer Solutions Engineers to drive technical implementations of its flagship ERP product and new products in development. This is a customer-facing role with real product influence — most of the day is spent talking to customers, leading implementation and onboarding for net-new customers (the team onboards 5–8 per week), and shaping the product based on field learnings.

• →Lead technical implementations of Agave's ERP product and newer products for net-new customers
• →Manage a book of customers from onboarding through go-live, reducing time-to-value
• →Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
• →Partner with the product team to propose new features grounded in real customer behavior
• →Build and improve onboarding processes to scale the team as Agave grows

Tech stack: Not specified on the page (API-heavy / integrations-focused work).

• 1-6 years customer-facing technical experience
• Strong technical fluency, API documentation, integrations
• Excellent communication, customer-facing
• High agency, ambiguity comfort
• Early-stage startup background (pre-Seed through Series C)
• SF 5 days in-person, no remote

• Prior implementation or solutions engineering experience at an early-stage B2B SaaS startup (pre-Seed through Series C). Direct match for the role.
• Construction tech, fintech, or accounting software adjacency. Shortens ramp on customer conversations.
• Multi-year tenure at previous roles. Signals depth and follow-through.
• Top 20-30 school engineering or technical degree paired with customer-facing operator instincts.
• Strong startup signal: pre-Seed through Series C tenure with demonstrated ownership of customer outcomes.

• Big tech only without startup tenure. Acceptable only if junior with 2 years or less of big-tech time.
• Laid off from last role for performance reasons. Hard exclude.
• Preference for work-life balance over startup intensity.
• Requires fully remote work. This role is SF 5 days only.

Salary$110,000–$180,000Equity0.01–0.10%On-site policySF, 5 days/week in person — no remoteVisa sponsorshipH-1B, O-1, OPTEmployment typeFull-timeLocationSan Francisco, CA

None listed on the Contrario page.

Stage 1 — Pending Approval — Candidates awaiting initial approval. Stage 2 — Screen 1 — First screening conversation. Stage 3 — Writing Exercise — Written assessment. Stage 4 — Screen 2 — Second screening conversation. Stage 5 — Mock Onboarding Call — Simulated customer onboarding call. Stage 6 — Onsite — On-site interview. Stage 7 — Offer Extended Stage 8 — Candidate Hired — Candidate accepts and starts.

None listed on the Contrario page.

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None listed on the Contrario page.