Business Process Analyst

Summary Statement

The Casual Seasonal Business Process Analyst will be responsible for consolidating existing process documentation from multiple sources into a structured, standardized format that clearly defines end-to-end workflows, procedures, and decision points. This role is focused on synthesis, not discovery. The analyst will leverage previously gathered materials, identify gaps or inconsistencies, and produce logically organized workflows that support operational understanding, validation, and downstream implementation efforts. Given limited availability of subject matter experts, the analyst must operate with a high degree of independence. Engagement with SMEs will be targeted and efficient, primarily for final validation rather than iterative development. Initial validation will be conducted through internal stakeholders prior to structured SME review sessions.\r\n

Preferred Qualification

Minimum Qualifications:�\r\n\r\n\r\n 3–5+ years of experience in business analysis, process documentation, or operational analysis roles.\r\n Demonstrated experience consolidating and standardizing documentation from multiple sources.\r\n Experience working in environments with constrained SME availability, requiring efficient validation approaches.\r\n Proven ability to produce both narrative documentation and visual process flows (e.g., Visio or similar tools).\r\n\r\n\r\nPreferred Qualifications:�\r\nApplicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.\r\n\r\n\r\n Experience supporting system implementation, process transformation, or operational readiness initiatives is strongly preferred.\r\n Experience working in government, legal, or public sector environments.\r\n Familiarity with case management systems, workflow automation tools, or transaction-based systems.�\r\n Experience supporting large-scale transformation initiatives or system implementations.\r\n Understanding of process standardization methodologies (e.g., BPMN or similar frameworks).\r\n Prior experience working with cross-functional teams and navigating complex stakeholder environments.�\r\n\r\n\r\n\r\n\r\n

Essential Functions

\r\n\r\nEssential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.\r\n\r\n\r\n\r\n\r\n Review and analyze existing documentation, including process flows, notes, transcripts, and prior deliverables.\r\n Consolidate disparate materials into standardized, end-to-end workflow documentation with clear sequencing, dependencies, and decision points.\r\n Translate fragmented or inconsistent inputs into cohesive process narratives and visual workflows (e.g., swimlanes, step-based procedures).\r\n Identify gaps, ambiguities, and conflicts in existing documentation and resolve them through logical analysis and targeted clarification.\r\n Develop documentation aligned to operational realities while structured for downstream use (e.g., system validation, training, and process alignment).\r\n Conduct initial validation with internal stakeholders to ensure completeness and accuracy prior to SME engagement.\r\n Facilitate focused validation sessions with SMEs, ensuring efficient use of limited availability and minimizing rework cycles.\r\n Incorporate feedback from validation sessions and finalize documentation with a high degree of accuracy and clarity.\r\n Maintain consistency in documentation standards, naming conventions, and workflow structures across all deliverables.\r\n\r\n\r\n\r\n\r\n

Job Requirements

\r\nApplicants must have education, training and/or experience demonstrating competence in each of the following areas:�\r\n\r\n Strong business process analysis and documentation skills with the ability to synthesize complex information into clear, structured outputs.\r\n Ability to independently interpret incomplete or inconsistent information and make sound, defensible assumptions.\r\n Experience creating process flows, workflows, and procedural documentation that clearly represent end-to-end operations.\r\n Strong analytical thinking with attention to detail, particularly in identifying gaps and inconsistencies.\r\n Ability to facilitate structured validation discussions and drive toward closure with minimal iteration.\r\n Excellent written communication skills, particularly in producing professional, precise documentation.\r\n Strong organizational skills and ability to manage multiple artifacts and inputs simultaneously.\r\n\r\n\r\n

Additional Posting Information

Telework is available based on performance.�\r\n

Conditions of Hire

\r\n\r\n A satisfactory criminal background check is required as a condition of hire.\r\n Direct deposit of paychecks is required as a condition of hire.�\r\n\r\n\r\n\r\n\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\n\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting�delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n