Analyst, Enablement

• Flexible location offered in Melbourne, Burwood or Geelong Campuses + hybrid work arrangements
• Full time and fixed term for 12 months
• HEW 7 $105,933 - $116,643 + 17% Superannuation

The Analyst, Enablement provides hands on operational support across SharePoint (Deakin Hub) and Teams, with a strong focus on access management, secure collaboration, workflows and site lifecycle activities. The role works closely with staff across Deakin to resolve complex access issues, support digital ways of working, and deliver enhancement projects that improve efficiency and user experience. This role sits within the Training & Enablement team and is a key escalation point for SharePoint and Teams related incidents and requests managed through ServiceNow.

• Resolve technical SharePoint and Teams related incidents and requests via ServiceNow
• DeakinHub (all-staff intranet) site and content management, providing operational and technical support across SharePoint and workflow automations
• Understand and manage technical integration points across Microsoft 365
• Manage SharePoint site lifecycle activities including migrations, archiving, and restorations in SharePoint admin centre.
• Apply SharePoint governance, security and lifecycle standards
• Deliver scoped enablement projects from requirements, build and handover

• Proven hands on experience supporting SharePoint and Teams using Microsoft 365 admin tooling.
• Strong understanding of permissions, access models and external sharing 
• Experience troubleshooting automation workflows and approval processes 
• Proven ability to manage incidents and requests via ServiceNow or similar tools 
• Clear communication skills and a practical, problem solving mindset

Please submit your updated resume and a short cover letter outlining your skills and experience by clicking the ‘Apply’ button.

For a confidential discussion regarding this role, please contact Nicole Mas (Manager, Training & Enablement) on nicole.mas@deakin.edu.au

For a copy of the position description, please see below:

 Analyst, Enablement - HEW 7_PD.pdf

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations. 

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 01 May 2026 AUS Eastern Standard Time
Applications close: 17 May 2026 AUS Eastern Standard Time

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