Strategic Account Director, Federal

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

• Develop and execute account strategies to break into and close strategic federal accounts, working within the procurement realities of the agencies you own

• Build trusted relationships with stakeholders across the buying committee — program managers, contracting officers, technical evaluators, and end users

• Navigate the relevant contract vehicles (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) and work effectively through resellers, SIs, or GovCon primes where deals require it

• Understand each agency's mission priorities, budget cycles, and procurement constraints to shape deal strategy and timing

• Collaborate with internal teams (solutions engineering, deployment, security/compliance) to speak credibly to FedRAMP status, ATO processes, and security posture

• Accurately forecast and report on pipeline given the long federal sales cycle

• Provide feedback to product and leadership on what's needed to win and expand in federal

• Maintain expert-level knowledge of the product, the federal buying landscape, and the compliance requirements relevant to your accounts

• Expect moderate travel.

• 5+ years of experience in federal/public sector enterprise or strategic sales, with a track record of carrying and hitting a strategic-level quota

• Demonstrated experience closing deals through at least one contract vehicle (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) or via a reseller/SI/prime relationship

• Strong understanding of federal procurement — RFPs, RFIs, RFQs, sole-source justifications

• Comfort discussing security/compliance requirements (FedRAMP, ATO, CMMC) credibly with technical buyers

• Strong business acumen and ability to speak the language of the C-suite

• Consultative selling approach with a focus on value-based solutions

• Ability to manage multiple stakeholders and cross-functional initiatives

• Bachelor's degree or equivalent work experience

• An active or recently-active security clearance (Public Trust, Secret, or TS/SCI)

• Existing relationships with relevant SI/reseller partners