Junior Customer Support Agent

Deliver fast, high-quality customer support across all channels while proactively improving customer experience, processes, and collaboration across teams.

• →Deliver fast, high-quality customer support across chat, email, and social channels
• →Assist customers with orders, returns, and refunds while ensuring compliance with company policies
• →Handle complaints professionally and ensure timely and effective resolution
• →Maintain accurate records of customer interactions, transactions, and feedback
• →Seek proactively solutions to ensure optimal delivery of e-commerce orders with system errors and avoid customer contacts
• →Send customer feedback to the relevant departments
• →Monitor customer reviews and feedback across platforms and respond when needed
• →Continuously develop service skills, product knowledge, and platform expertise through training
  
  

• Response time and backlog management across all channels
• Customer satisfaction (CSAT / NPS)
• First contact resolution rate
• Process adherence and documentation coverage
• Operational efficiency and tool utilization

• Strong communication skills, fluent in Greek and English
• Strong organizational skills with the ability to work cross-functionally
  
  Schedule: Our department operates Monday-Friday 09:00 - 20:00, Saturday 10:00 - 14:00. You must be available to work shifts within this timeframe.