New

GCC Analyst II

Ireland·DublinOn-sitemid

OtherAnalyst

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment,

Technical Tools

OtherAnalyst

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team.

Monitor data centre infrastructure and customer systems during assigned shifts
Triage alerts, incidents, and service requests in line with defined procedures
Coordinate incident response by engaging the appropriate technical teams
Track incidents through to resolution, ensuring clear and timely communication
Manage customer requests and escalations in line with SLAs
Maintain accurate documentation, logs, and shift handovers

2+ years experience in a helpdesk, service desk, NOC, or customer service environment
Experience working in an international Business to Business environment (ideally IT, data centers, or telecommunications) is highly desirable
Comfortable working in an operational, process‑driven support role
Strong written and verbal communication skills
Good analytical and problem‑assessment skills
High attention to detail and strong organisational abilities
Focus on service quality, customer experience, and meeting SLAs
Flexibility to work 12‑hour shift patterns
Ability to remain calm, structured, and professional under pressure
Previous experience/exposure to Data Centers is highly desirable but not essential