Travel Analyst (Home Based) [Open to Internal and External applicants]

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose contracts will be terminated or not renewed during 2026
Tier 1: Other UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates) 
Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates”

In the United Nations Development Programme, General Operations (GO) is entrusted with the delivery of travel services to the UNDP and partner agencies within the UN system. The Travel Services Section of GO wishes to strengthen processes for efficient and quality travel services.

The Travel Analyst will work as part of General Operations in the Bureau of Management Services, UNDP Headquarters New York and will report to the Travel Manager. The Travel Analyst is responsible for supporting the review of the travel policy as well the delivery of travel support services:

• Coordination with stakeholders ensuring relevant data is collected, analyzed and reported on a regular basis.
• Provision of guidance to ensure optimal engagement with suppliers and travel services beneficiaries, contributing to operational efficiencies with event owners and supplier managers.
• Report production and analysis
• Participate in the sourcing of a consultancy firm to assist with the policy review.

• Ensure implementation of operational strategies in alignment with governing rules and regulations, with a focus on consistency and quality of travel management.
• Coordinate and manage travel arrangements for clients using the Central Travel Desk (staff and consultants/secondees), as well as non UNDP meeting/workshop participants, liaising closely with the UNDP contracted travel management company.
• Follow up to ensure key performance metrics are met and service delivery standards are maintained.

• Provide policy guidance and process travel claims for UNDP and non UNDP travellers covered by the service; follow up with relevant HQ operations and travel support units to ensure requests are processed correctly and on a timely basis.
• Support follow up with HQ operations and travel support units to ensure approval and processing of Travel Requests (TR) and Travel Claims (TCs), Purchase Orders (POs), and invoices in a timely manner.
• Compile and validate required information and documentation to facilitate the authorization and payment processes.

• Produce and provide travel related reports, including regular and ad hoc reporting as required.
• Monitor service delivery trends and operational performance indicators to identify issues and propose process improvements.

• Communicate travel management best practices to event owners and other stakeholders.
• Prepare and maintain training and reference materials to facilitate knowledge building and knowledge sharing.

• Monitor USG flights after hours as needed.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

The IPSA Travel Analyst is reporting to the Travel Manager at HQ.

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Advanced university degree (master’s degree or equivalent) in Business Administration, Public Administration, Management, Logistics, Accounting or any other relevant areas is required.

Or

A first-level university degree (bachelor’s degree) in the above fields of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Applicants with a master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.

Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in administrative and operational management, with travel management, procurement, and finance duties is required.

• Experience in the usage of computers and office software packages (MS Word, Excel etc.) and web-based management systems.
• Experience and understanding of UN and UNDP operations and procurement processes.
• Experience with UNall and corporate ERP system (Quantum) or any other UN ERP System that handles travel functions similarly to the UNall / Quantum ERP system.
• Experience with certification of UN Travel Documents and G4 visa issuance.

• Fluency in English is required.
   
• Working knowledge of another UN language is desired.

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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