Clinical Case Coordinator

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AI Disclosure Statement We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by: Summarizing recruiter or hiring manager notes, and Conducting limited keyword…

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AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

Summarizing recruiter or hiring manager notes, and
Conducting limited keyword searches for specific job‑related criteria.

However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries.

Vacancy Notice

This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

Location: Remote (located within the UTC to UTC+4 time zone to accommodate shifts coverage on pacific and eastern time zones) Must be in a country where an MSF section is present and can offer a contract.

Salary and benefits: Salary Grid and benefits package of responsible MSF contracting office will be applied based on successful candidate’s location.

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Clinical Case Coordinator (CCC) is a pivotal position in connecting our projects with our network of volunteer specialists to provide clinical advice to a given case. They allocate and follow up on clinical cases referred by project staff using the Telemedicine Case Management platform to the appropriate specialist(s) best able to respond to the question at hand. Using their experience and expertise, the CCC will ensure that all cases are not only allocated appropriately but with diligence regarding their completion and privacy adherence. The experiences of the CCC will be related to leadership to learn from and develop further capability based on their unique regional understandings.

MSF Canada is looking for a candidate who will be responsible for the following:

Allocating cases to volunteer specialists in a timely manner with adherence to case/speciality matching
Ensuring privacy and clinical protocols are respected and improved as necessary
Exercise diplomacy and high-level communication to engage projects in usage of Telemedicine services to increase TM penetration
Providing project context and feedback to their dedicated channel to improve operations
Provide coaching and support across the CCC team, particularly with junior CCCs

The successful candidate will bring to MSF Canada:

University degree in relevant medical or paramedical field
Extensive evaluation and analytical skills
A Commitment to MSF’s Principles
Cross-cultural Awareness
Results and Quality Orientation
Teamwork and Cooperation
Security Awareness and Management
Management of online tools including Microsoft 365
Experience and knowledge of telemedicine systems implementation is an asset
Fluency in English
Fluency in French is highly desirable
Fluency in Spanish or Arabic would be an asset

Candidates must be legally authorized to work in country of residence, in a country where MSF is present; MSF Canada is not able to support work permit applications or relocate candidates.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.