Patient Services Team Lead - 001

Patient Services Team Lead - Open to Caymanians and those without immigration restrictions only.

Primary Role:
This position is responsible for hiring, orienting, training and evaluating the Patient Services Team. Provide excellence in customer service and maintain good relationships with customers, staff, physicians and community. Assure that patients and their families understand their financial responsibilities for services rendered. Performs other essential functions of The Patient Services office as needed.

Responsibilities:
•    Acts as liaison between the Physicians, patients and Patient Care Coordinators.
•    Assists employees with problem solving, overseeing and ensuring effective patient flow.
•    Review time clock for payroll and submit to The Accounts Payables Department by the 25th the of each month.
•    Covers for PCC’s at The Patient Services counter when needed due to illness, vacation and or shortage of staff.
•    Ensures monthly Quality Performance Rounds are executed and reported to Quality Assurance Team.
•    Ordering of monthly stationery supplies and distribution of incoming courier packages and mail for the department.
•    Prepare Staff monthly operational schedule and publish by the 28th of each month.
•    Write policies and procedures, educate the staff to assure processes are followed.
•    Recruiting of staff, training, assigning daily tasks, monitoring and coaching.
•    Attending and take minutes as necessary for monthly meetings and email to staff within 3 days.
•    Generating and reviewing the following monthly reports: Unapplied patient receipts by PCC, Auditing and adjusting admission reports with incorrect types of services, Reporting Patient Monthly Census for all departments, admissions and procedures.
•    Generate monthly financial statements for physicians of charges for services rendered at DH and other facilities.
•    Monitoring and answering phone calls by the 3rd ring using the correct telephone etiquette.
•    Prompt internal and external email correspondence.
•    Exceptional inter personal, communication, and organization skills.
•    Performs additional duties as assigned by Patient Services Manager to meet the goal of providing primary healthcare services.