Junior VIP Host

As a VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players through online chat. Your portfolio will include managing up to 350 players in the U.S.. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a personalised and memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

• →Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
• →Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals
• →Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
• →Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
• →Ensure the timely and successful delivery of products, in line with customer needs and objectives
• →Analysis of client behaviours and overall value to the business
• →Make optimal use of communication tools such as chat room on site, email, Telegram and any additional platforms required to engage with VIP players
• →Collaborate with other departments to improve the overall customer experience.
• →Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

• →Minimum 1 year experience working in a customer service environment.
• →Excellent communication and writing skills are required.
• →Strong gambling knowledge is advantageous
• →Cryptocurrency knowledge is advantageous
• →Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

• Company-wide talks with key partners such as Everton FC
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.