Coordinator, Community Management

Los AngelesFull Timemid

OtherCoordinator Community Management

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Quick Summary

Overview

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.

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OtherCoordinator Community Management

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time.

In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 28 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Position Summary:

e.l.f. SKIN is seeking a Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social and is responsible for answering customer questions, helping educate across our skin assortment and celebrating their skin journey. This role will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy.

The Community Manager is responsible for communications across brand owned Social, earned coverage and overarching Skin conversations. This role will play a key role in increasing e.l.f.’s social media presence and gaining visibility for the brand among beauty lovers.

Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends

Conduct positive and proactive outreach to aid in brand awareness and foster brand love

Escalate consumer inbounds to key channel leads

Identify and draft new macros based on inbound volume and trend

Actively engage with our audience on social media by liking, commenting and responding to messages

Be agile, open and have a ‘rapid response’ approach to our online customers

Communicate with the customer service team on product orders and promotions

Be curious to identify NEW content trends, opportunities and trends to social channels

Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting

Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)

This position does include some routine responsibilities; the right candidate will be nimble and adaptive

Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)

Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.

Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms

Prior experience in growing and scaling a digital community is a huge plus

Excellent multitasking, time-management skills

You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”

The ability to act fast and in real-time

Have a strong passion for all things beauty

Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)