Cluster Manager

Our client is seeking an experienced Cluster Manager to join the East London team, · Development of service station business plans in conjunction with retailers · Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators: o monthly calls in line with agenda o sales target achievement against sales budge o optimal resource allocation · Provision of market intelligence to management and point of contact for retailers on operational issues · Dealer Compliance in line with organisational and regulatory requirements: o Payment for product in line with police o Customer Service Agent and image stewardship evaluation o Dealer Satisfaction Index / Relationship Management via Retailer surveys · Dealer support o training and subject matter expertise on process and standards o accurate wet stock management o Corrective action in conjunction with maintenance and logistics teams as required Requirements · Grade 12 · Higher Certificate / National Diploma / Degree · 3-5 years customer account management experience in fuel / related industry · Un-endorsed drivers licence · Customer Relationship Management experience from the fuel industry / related · Intermediate computer literacy in Excel, Word, Powerpoint and Outlook · Knowledge of SHEQ and regulatory requirements within the fuel / related industry