Engineer - OSS

## About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Senior Engineer OSS. This role involves providing end-to-end Level 2 technical support for issues arising in customer’s telecom networks. The engineer will work across OSS/ENM platforms, Telco Cloud, NFVI, SDN, virtualization, and containerized environments, ensuring high service availability, performance, and strict adherence to SLA/WLA commitments in a 24x7 operational setup. The role demands strong hands-on expertise in ENM/OSS, cloud infrastructure, and network management. #### What you will do: * Provide L2 technical support for managed services customers, handling trouble tickets and change requests as per SLA/WLA. * Perform hardware and software-level troubleshooting on OSS platforms including ENM/ENIQ and Legacy OSS * Carry out performance monitoring, PM reporting, and NBI-level troubleshooting across ENM/ENIQ/Legacy OSS-RC * Manage customized business objects, templates, and PM-related reports across OSS. * Coordinate with external suppliers and third-party vendors for 3PP hardware and software support.Maintain and manage Telco Cloud infrastructure, including Ericsson NFVI and SDN environments. * Work on VM-based cloud platforms using Red Hat OpenStack or Mirantis, with hands-on experience on KVM hypervisors. * Operate and support hyperscale hardware platforms such as Ericsson HDS8000, BSP8100, Dell, and HPE servers. * Manage and troubleshoot cloud storage solutions * Monitor network and infrastructure performance * Perform fault correlation, impact analysis, root cause analysis (RCA), and implement preventive actions. * Handle system configuration, PM files, and log analysis for VM-based cloud solutions on a daily and weekly basis. * Ensure cloud infrastructure availability and perform capacity management including scale-in, scale-out, vertical, and horizontal scaling. * Collaborate with cross-functional teams and share knowledge to enhance overall team capability. ## The skills you bring: * Hands on experience of Ericsson ENM/ENIQ * Understanding Network Management, Security Management, Fault Management, Performance Management, Backup Management on NMS/OSS * Understanding and hands on Linux RHEL/CentOS, Windows Enterprise Server * Understanding and hands on SQL Query, Having DBMS experience (Sybase IQ, Vertica, PostgreSQL) * Hands on experience Unix/Shell/Python scripting * HP Rack Mounted Server/ Blade Servers/ Enclosure Hardware knowledge * Hands-on experience with VM-based cloud operations and maintenance using OpenStack (certification is an added advantage). * Solid knowledge of networking technologies such as switches, routers, load balancers, and firewalls. * Basic troubleshooting and hands on storage (EMC, Dell Unity, HP MSA) * Experience on Ericsson NFVI and SDN * Installation Ericsson ENM/ENIQ patches/packages experience is a plus * Container, Kubernetes knowledge is a plus * with exposure to multi-vendor environments such as Ericsson, Samsung, Nokia, Huawei, and Cisco is plus ### Education * Degree/Diploma in Electronics, Computer Science, Telecommunication, or equivalent engineering discipline. * 4 - 8 years of experience in telecom OSS, cloud, NFVI, and SDN environments. Strong hands-on experience with Ericsson ENM/ENIQ/Legacy OSS-RC. * Good understanding of telecom network technologies including 2G, 3G, 4G, 5G, and Core networks. * Strong problem-solving skills, customer-first mindset, and ability to work in a 24x7 operational environment. * Excellent interpersonal and communication skills. ## Join our Team About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: \- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. \- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. \- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. \- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. \- Perform system administration tasks, maintain databases, and manage user access. \- Execute change introduction activities, perform service request fulfilment, and handle standard changes. \- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. \- Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: \- Ericsson Operations Engine - Mode Of Operations. \- 5G MS Operations Readiness. \- Knowledge Sharing and Collaboration Skills. \- Problem management. \- Business Continuity Management. \- Ericsson Customer Experience Assurance (CEA) Competence. \- Incident management. \- Business Understanding. \- Ericsson Customer Assurance Competence. \- MS TOP. \- Customer Experience Improvement. \- Service Request Fulfilment (OMS). \- Customer Complaint Resolution. \- System Administration. \- RAN Configuration Knowledge. Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 784895