Front Office Junior Technician

## Join our Team About this opportunity: We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA). What will you do: \- Monitor 1st level services and manage events. \- Handle alarms for services and resources. \- Supervise the performance of services and resources. \- Monitor security events. \- Identify incidents and conduct troubleshooting for capacity and performance. \- Escalate service and resource incidents as necessary. You will bring: \- Education: completed secondary school, student (or graduate student) of technical domains. \- Use of the Montenegrin language (mandatory) \- Work in shifts. \- Work experience is not necessary. \- Good knowledge of MS Office. \- Interest and basic knowledge in telecommunications \- Basic knowledge of the English language. \- Communication skills and teamwork Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Montenegro (ME) || Pogdorica Req ID: 783571