Problem Manager

## Join our Team About this opportunity: Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers. What you will do: \- Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents. \- Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions. \- Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents. \- Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur. \- Analyze network performance reports, identifying areas for improvement and preparing relevant action plans. \- Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness. The skills you bring: \- Ericsson Operations Engine - Mode Of Operations. \- Failure Causes. \- Overall understanding of Automation?. \- Incident management. \- ITSM Framework. \- MS TOP. \- Root Cause Analysis. \- Corrective And Preventive Action (CAPA). \- Network Performance. \- Predictive Modeling. \- Problem management. \- Continuous Improvement Process.