Programme Manager

## Role Overview The Program Manager (JS8) is accountable for the end-to-end delivery and performance of complex programs within the VM02 customer account. The role ensures alignment between customer business objectives, contractual commitments, and Ericsson delivery execution, driving value, transformation, and operational excellence across multiple projects and delivery streams. Operating at a senior level, the Program Manager leads cross-functional teams, ensures governance compliance, and acts as a trusted partner to senior customer stakeholders, with full responsibility for program outcomes including financial, operational, and strategic targets. ## Key Responsibilities Program Leadership & Delivery * Own end-to-end program execution across multiple projects, ensuring delivery to scope, time, cost, and quality targets * Translate contractual agreements into integrated delivery plans and execution strategies * Drive delivery excellence, proactively managing risks, dependencies, and escalations in a complex environment * Ensure strong alignment between pre-sales commitments and delivery execution Customer & Stakeholder Management * Act as primary escalation point and trusted advisor for VM02 senior stakeholders * Build and maintain strong executive relationships, ensuring transparency and alignment on program objectives * Lead governance forums, steering committees, and customer reviews * Ensure customer satisfaction and long-term partnership growth Financial & Commercial Accountability * Own program P&L, including revenue, cost, margin (unadjusted margin), and forecasting * Drive financial performance through rigorous cost control, resource optimization, and risk management * Identify opportunities for efficiency and add on sales Governance, Compliance & Risk Management * Ensure full adherence to Ericsson Group directives, legal, financial, and E+OHS requirements * Maintain high standards of data accuracy, reporting, and audit readiness * Lead program-level risk, issue, and dependency management across all delivery streams * Ensure compliance with data security, privacy, and regulatory obligations Leadership & Team Development * Lead and develop multi-disciplinary, geographically distributed teams * Provide coaching, mentoring, and performance management to senior project managers and delivery leads * Foster a high-performance, accountable, and inclusive team culture * Ensure effective resource planning and capability development across the program ## Key Skills & Competencies * Strong program and portfolio management expertise * Advanced stakeholder and customer relationship management * Proven financial and commercial acumen * Robust understanding of logistics, design and integration services, NPI and trials * Excellent communication and executive presentation skills * Strong risk management and decision-making capability ## Experience & Qualifications * Degree in Engineering, Telecommunications, IT, or equivalent * Extensive experience managing large-scale, complex programs in telecom or managed services * Demonstrated leadership of multi-project, multi-team environments * Proven success in customer-facing delivery roles * Project/program management certification (e.g., PRINCE2, PMP) preferred * Experience within strategic customer accounts (e.g., Tier-1 operators like VM02) highly desirable Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United Kingdom (GB) || Reading Req ID: 785602