Service Support Specialist

## Join our Team About this opportunity: Join our committed team at Ericsson as a Service Support Specialist. The scope of this area is to answer the current North America 800 EHS line and acting as the first line of response — capturing, logging, and routing both EHS and security incidents. Ticketing & Escalation * Collect information from callers * Implement the ticketing process * Refer cases to the appropriate EHS Prime for further follow-through when needed * Security Incident Reporting * Execute Security Incident Reporting as part of the scope What you will do: * Monitors, summarizes information and data to support EHS progress and performance * Prepares information used for decision making within EHS area. * Provides EHS related advice and support to stakeholders * Provides information about available documents for key stakeholders * Supports implementation of internal and external EHS campaigns and promotions * Exchanges information with others in straightforward situation * Contributes to EHS strategy execution by working according to established governance, processes, and tools The skills you bring: * Communication * Collaboration * Applying Expertise and Technology * Planning and Organizing * Initiative * Dependability * Business Continuity * Business Understanding * Ericsson Security Operations * Security Incident Management Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Queretaro Req ID: 785672