Renewal Sales Manager

📍 Location: Old Town Scottsdale, AZ (In-Office Only – Remote Work Not Allowed)
💼 Type: Full-time
💰 Compensation: Competitive salary + premium benefits

We’re Files.com, a founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

This isn’t a desk-and-reports role. As Renewal Sales Manager, your days are spent in the trenches with your Account Managers, sharpening their skills and elevating customer conversations.

• →Coach on Real Deals: Listen to calls, review emails, and use in-flight deals to deliver precise, hands-on coaching that drives measurable rep improvement.
• →Stay Fully Immersed: Maintain situational awareness of every rep’s pipeline and renewal stage. Step into deals when necessary to model best practices.
• →Diagnose & Intervene Early: Spot performance issues quickly, identify root causes, and coach reps through tactical fixes that stick.
• →Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene, deal qualification, and pipeline management.
• →Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
• →Guide Renewals & Expansions: Coach reps on deal progression, expansion opportunities, and renewal strategy that secures long-term contracts.
• →Drive Urgency & Accountability: Set the tone daily with responsiveness, clarity, and a high-performance mindset.

• Renewal rates are consistently strong — and expansion opportunities are realized, not missed.
• Customers walk away from renewal conversations with trust in Files.com’s value and confidence in our partnership.
• Account Managers grow into consultative sellers who lead with discovery, not discounts.
• Pipelines are clean, accurate, and reliable for forecasting.
• Underperformance is addressed quickly with coaching that produces real, measurable improvement.
• The team sells with confidence, backed by engineering and product teams that deliver solutions in days, not quarters.
• You’re building the next generation of senior Account Managers and future sales leaders.

• You’ll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
• You’ll Build Consultative Sellers, Not Order Takers. Your team will master discovery and expansion, not just transactional negotiations.
• You’ll Master the Coaching Craft on Real Deals. You’ll diagnose skill gaps in real time and coach reps through live opportunities.
• You’ll Sell With Confidence, Backed by Engineering. No firefighting “known issues” — our product ships fast and works.
• Career-Defining Leadership Experience. You’ll refine your ability to run retention and expansion at scale, setting you up for Director and VP roles here or anywhere in SaaS.

✅ You see yourself as a coach and builder of sellers, not just a manager
✅ You thrive on being in the weeds — listening to calls, reviewing deals, and giving sharp feedback
✅ You hold high standards for accuracy, urgency, and accountability
✅ You’re motivated by helping Account Managers grow into senior sales leaders
✅ You bring energy, discipline, and a consultative mindset every day