Fireworkhq20d ago

Deal Desk & Renewals Associate

IndiaRemotemid

OtherAssociateDeal Desk

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Quick Summary

Overview

About Firework Join Firework – Where Innovation Meets Impact Firework is redefining the future of commerce as an AI and video commerce company —combining cutting-edge technology,

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OtherAssociateDeal Desk

About Firework

Join Firework – Where Innovation Meets Impact

Firework is redefining the future of commerce as an AI and video commerce company —combining cutting-edge technology, an exclusive network of enterprise brands and retailers, and a first-mover position to win the agentic commerce race.

We've built the world's most advanced and largest video commerce platform, trusted by global brands and leading retailers. But we're more than software — our compounding network effect grows stronger with every partner we add, bringing the energy of in-store experiences online and transforming how businesses engage, convert, and build lasting customer relationships at scale.

Having raised over $235M to date, led by investors such as SoftBank Vision Fund 2, and operating at global scale, we offer unparalleled opportunities to solve complex challenges and drive meaningful impact in the future of connected commerce.If you're curious, ambitious, and energized by big ideas — Firework is the place to grow, lead, and shape what comes next. Together.

Summary

We’re looking for a Deal Desk Associate to support our global go-to-market teams by driving efficient, scalable, and compliant deal execution. This role sits at the intersection of Sales, Legal, Finance, andRevOps—ensuring contracts move quickly while protecting business interests.

This is a highly operational and cross-functional role ideal for someone who thrives in a fast-paced startup, is detail-oriented, and excited to leverage AI tools to streamline contract workflows and improve deal velocity.

Partner with Sales, Customer Success, Legal, and Finance to structure, review, and approve deals and renewals
Own assigned end-to-end deal execution, including pricing validation, discount approvals, and contract compliance
Support drafting, reviewing, and redlining of MSAs, SOWs, order forms, and amendments
Ensure all deals align with internal policies, revenue recognition standards, and risk guidelines
Assess and continuously improve deal desk processes, playbooks, and approval workflows
Leverage AI tools to automate contract review, summarize terms, and improve turnaround time
Maintain accurate deal data in CRM (e.g., Salesforce) and ensure clean documentation
Act as a trusted partner to GTM teams on deal structuring and negotiation strategy
Partner with Customer Success to track, manage, and drive renewals, ensuring alignment to renewal KPIs and proactively identifying churn risks and opportunities
Support global deal cycles, including ~25% overlap with Americas time zones

2-4 years experience in Deal Desk, Revenue Operations, Sales Operations, or Contract Operations for in a fast-growing, global startup environment
Strong understanding of SaaS deal structures, pricing models, and contract lifecycle
Hands-on experience with CRM and contract tools (e.g. Salesforce, Docusign, Ironclad or similar)
Familiarity with AI tools and workflows (e.g. Claude, ChatGPT, or contract automation tools)
Strong attention to detail with ability to manage multiple deals simultaneously
Excellent communication and stakeholder management skills across regions