Night Manager

United States·New YorkFull-time Regularmid

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Quick Summary

Overview

The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

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OtherManager

The Night Manager is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Conduct Briefing for all staff during Night Shift
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried
Ensure the accurate completion of the daily night audit in a timely fashion

Maintain a professional and high quality service oriented environment at all times
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
Must actively participate in the decision making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start
Daily reports after all shifts