Part Time Server at the Crosby Street Hotel

Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalised service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest.

The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.

• →Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
• →Maintain a polished, professional, and courteous demeanour in all guest and team interactions
• →Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
• →Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
• →Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage programme
• →Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
• →Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
• →Uphold all allergy and dietary restriction protocols with precision and care
• →Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
• →Ensure all charges are accurate and assigned to the correct guest checks
• →Complete all assigned side work and opening/closing duties to the highest standard
• →Maintain immaculate mise en place and service areas at all times
• →Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
• →Address and resolve guest concerns with professionalism, escalating to management when necessary
• →Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
• →Take ownership of punctuality, reliability, and overall performance standards
• →Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
• →Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand

• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to lift, carry, and move up to 50 pounds safely and efficiently
• Ability to perform repetitive motions, including bending, reaching, and carrying trays